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Myths and Facts

A Guide to Knowing the Facts about the University Counseling Center

Seeking professional support for mental health concerns can be intimidating. It's normal to feel unsure about what your first call to the Center will be like, concerned about how long you'll be waiting to see a counselor, or worried that the counselor you do see won't be able to understand you. We've identified the most common concerns students express regarding University Counseling Center services, and hope knowing the facts about the UCC helps as you take the next step of your mental health journey.

Need further assistance? Call us at (616) 331-3266 or stop in to our office.

Text "MYTH: Only counseling will work for me." "FACT: There are many ways to improve mental health, including taking care of your physical well-being!"
University Counseling Center graphic debunking the myth that seeking mental health support is not confidential. Emphasizes privacy protection.
A calendar and smartwatch illustrate a counseling myth debunked. Text clarifies students get mental health screenings within two business days.

When your mental health concerns become difficult to manage, the University Counseling Center will help match you with the services that best meet your needs, which might include group counseling, online self-help resources, community referral assistance, emergency services, and more.

Since services are free to students, insurance information is not collected, and no record of services is accessible by parents, campus departments, or others.

The University Counseling Center also offers drop-in services, including informal Counselor Office Hours meetings and urgent appointments for emergency situations.

"MYTH: I won’t get enough sessions for counseling to work. FACT: Many students feel better after a few sessions, with group support available."
Illustration of two people seated discussing. Text reads: "Myth: Counseling didn’t work for my friend." "Fact: Most clients report positive experiences."
Graphic with "MYTH" and "FACT" sections. Eight diverse hands encircle a heart and brain, highlighting diversity and understanding. Tone is supportive.

Many students matched with short-term individual counseling feel better after only a few appointments, and group counseling can provide longer-term, weekly support for those who need it. Our counselors care about ensuring that you receive the services that best fit your needs.

We understand that trying out therapy can be scary, and we want you to feel empowered as you seek support for your mental health. Talk openly with your counselor if something is not working during your appointment or you think another counselor may be a better fit.

Some of our counselors' specializations include working with Black and African American students, LatinX students, the LGBTQIA+ community, veterans, eating disorders, substance use concerns, grief and loss, and more.

Still unsure? That's okay!

Blue speech bubble with "Follow Us." Social media handles for University Counseling and Alcohol & Other Drugs Services. Instagram and Facebook icons.
Page last modified June 4, 2026