Catering Frequently Asked Questions

How do I place an order?

You can place an order on the catering order website, Catertrax.

How do I place an order for Pew Campus?

Please reach out to Conference and Event Planning to get connected with the appropriate event coordinator. See who reserves what space.

Can I request a custom menu?

Yes, our chefs are happy to make you a menu to fit your needs. Custom menu requests must be placed 21 business days prior to the event. The guest count must meet a minimum of 32 guests. All custom order pricing starts at $22 per person. 

Can you accommodate allergens and dietary restrictions?

Yes, we can make accommodations for any of the top 9 food allergens (Milk, Eggs, Fish, Crustacean shellfish, tree nuts, peanuts, wheat, soybeans) and gluten.  Please note we rely on our vendors’ allergy warnings and ingredient listings. Because ingredient substitutions, recipe revisions as well as cross-contact with allergens are possible we cannot guarantee any food item will be completely free of allergens. 

What is the difference between the set time and the start time?

Set time is the time the food/beverages will be ready to go. The set time is always 15 minutes prior to the start time. The start time is what time your guests are scheduled to eat their meal. 

How far in advance should I order?

Please start the ordering process one month prior to the event date. This is especially important for events that have 50 guests or more.  

What is the deadline to make changes for my order?

All order and event details must be finalized by 12pm at least 5 business days prior to event date, there will be a 30% late fee for requests made with less than 5 business days’ notice.   

Can I cancel my order?

Services may be canceled at any time prior to the date of an event for any reason. If the cancellation is 5 business days or less prior to the event, a 50% fee will be charged. If the cancellation occurs within 2 business days of the event, a 100% event fee will be charged. 

Will I be charged for cancelling my order when the university has gone to remote status?

more to come

When do you need payment information?

All payment information must be submitted 3 business days prior to your event day. 

When will you process payment?

We process your payment the first business day following your event date. An invoice will be sent to the CaterTrax account holder’s email. Please keep this for your records. 

What forms of payment do you accept?

We accept credit cards, FOAPs, and Dinning Dollars. We do not accept cash or check.

How do I order linens?

Please contact [email protected] to add linens to your order.

How do I know how many linens I will need?

You can find how many linens you will need from the Event Services room confirmation email. If you cannot find this on your reservation, please contact event services.

How much are linens?

  • 85 x 85 are $7 each. These are for round or square tables. They are mid length and white in color.  
  • 52 x 114 are $7 each. These are for rectangular 6ft – 8ft tables. They are mid length and white in color.
  • 90 X 156 are $25 each. These are for rectangular 6ft – 8ft tables. These are floor length and black in color.  

Do I need to order linens for the catering tables?

No. If you are ordering food and/or beverage from Classic Fare Catering then these linens are included.  

How far in advance do I need to submit a food waiver?

Food Waivers must be submitted 4 weeks prior to the event date. Any waivers submitted after this date will not be considered.

How do I order for the Alumni House or PEW campus?

Please contact Conference and Event planning to place your order. View the appropriate event coordinator to contact for your event space.

Page last modified June 29, 2023