Strategic Plan for Information Technology
Mission
The Information Technology Division’s mission is to partner with
our community to provide exceptional services, innovative solutions,
and resources to advance and facilitate learning, teaching, and
research in support of the University’s educational mission and
strategic priorities.
Vision
The Information Technology Division’s mission is to deliver
seamless, transformational, and secure technologies designed to enable
and empower people to achieve more.
Values Statement
The Information Technology Division’s values include:
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People first (Respect, Collaboration, Communication, Diversity, Accessibility, and Growth)
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Integrity (Trust, Honesty, Accountability, and Transparency)
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Innovation (Going boldly into the unknown, embracing risks, and improving experiences)
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Privacy (Security, risk, governance, and compliance)
Planning Process
The Information Technology Division planning process was facilitated by the IT Senior Leadership Team, IT Leadership, and staff at large.
Most significantly, the preparation of a Digital Transformation Strategy was developed in alignment with the Reach Higher 2025 Strategic Plan. In fact, this strategy was endorsed by the University Technology Council on December 21, 2021.
Throughout the planning process, key observations were gathered based on executive listening sessions, interviews, focus groups, facilitated workshops, and surveys with faculty, staff, and students. Strengths and weaknesses were raised by key stakeholders, which gave rise to new opportunities to pursue, as well as identifying specific strategic objectives moving forward. These objectives were grouped into three key areas: 1) service excellence and greater university support, 2) modernization of enterprise solutions, and 3) accelerating transformation through innovation.
Collaboration
The Information Technology Division facilitated a variety of
cross-division and cross-college collaboration through committees such
as ATAC, UTC, as well as specific areas with touchpoints through
project requests submitted to the IT Project Management Office.
Building Capacity
The Information Technology Division is focused on reallocating,
repurposing, or reprioritizing existing work in order to build
capacity for achieving commitments and implementing strategies. For
example, Blackboard has been transitioned from a locally hosted
environment to SaaS, freeing up staff time and resources. Further,
four separate telecom solutions have been consolidated into one Ucaas
provider, Zoom. Activities such as these have empowered the division
with a greater focus to dedicate staff talent and resources in support
of Reach Higher.