FAQs

FAQs

Extended Time Accommodation:  Extended time will be built into the online platform and arranged by the faculty. Students have been instructed to notify you if they have other testing needs. There is a way to set different testing times in Blackboard for different students. Faculty set these accommodations in Test Availability exceptions. It is a feature faculty have to scroll past when the make the test available.  Faculty can let specific students have multiple attempts, extra time and/or extra days. Each student may have different accommodations based on their needs.

Reader Accommodation/Text Reading Software:  If the student utilizes a reader and/or text reading software for exams, they have been instructed to contact the DSR office as soon as possible. DSR can discuss the appropriate text reading software for the student to use on their own personal computer.  The Assistive Technology Coordinator, Jeff Sykes (sykesje@gvsu.edu) is available to talk students through the installation of this software over the phone.

Here are other resources that may be helpful:

Mary Idema Pew Library:
(616) 331-3500
libary@gvsu.edu

Steelcase Library
(616) 331-6799
library@gvsu.edu

Computer Lab Hours and Locations

 

When using any electronic system, avoid using any identifiable information. Be sure to safeguard student information downloaded from Blackboard and try to use University provided computers for storing the information.  More information on faculty responsibilities related to FERPA can be found here: https://www.gvsu.edu/registrar/faculty-and-staff-responsibilities-under-ferpa-21.htm

Respondus LockDown Browser / Monitor is an enterprise licensed technology available to all students and faculty at GVSU. This web page contains more information about LockDown Browser / Monitor, and also available are trainings offered live by Respondus in the month of March: https://www.gvsu.edu/elearn/help/respondus

GVSU IT also provides support for faculty in the use of this application to support academic integrity efforts in assessment.

Some additional points to keep in mind:

Respondus LockDown Browser/Monitor will work on a mac. On this page is a link to the technical requirements page from Respondus Inc. There is no cost for students to use LockDown Browser at GVSU.

Student System Requirements

  •         Windows: 10, 8, 7. Windows 10S is not a compatible operating system.
  •         Mac: OS X 10.10 to 10.14. *
  •         iOS: 11.0+ (iPad only).
  •         Web camera (internal or external) & microphone
  •         A broadband internet connection

* LockDown Browser and Respondus Monitor may continue to run in older operating systems that have reached “end-of-life” but students may encounter unexpected results. Students running OS X 10.13 (High Sierra) should use LockDown Browser version 2.0.3.03 or newer for best performance.

Office 365 education no longer includes Access. Students can access a 30-day free trial through this link: https://products.office.com/en-us/compare-all-microsoft-office-products?activetab=tab:primaryr2  This should work well for students as a temporary solution.

Please note that Access is not available for those using a Mac.

You may consider remote work for students, alternative schedules, or other means to continue to get work done, while being mindful of safety (as you are doing for regular staff).

Student employees, as with all faculty and staff, should not report to work if they are sick or self-quarantined per CDC guidance: https://www.cdc.gov/

Information on student employment: https://www.gvsu.edu/studentjobs/

Instructional – If your GA is involved with instructional responsibilities such as supervising labs or classroom activities, the instructor of record is responsible for determining what level of participation is needed with regard to remote instruction.

Research – If your GA is involved with research responsibilities, the primary investigator is responsible for determining, in consultation with the GA, the level of activity in which the GA can safely and willingly participate.

Other activities – If your GA is involved with activities which are not instructional or research, the GA supervisor is responsible for determining, in consultation with the GA, the level of activity in which the GA can safely and willingly participate.

Remote work – If your GA’s work assignments can be completed remotely, they may continue to perform their activities.  For VPN access, you will need to request a faculty/staff network ID for your GA (many of you have done so already).  To request a network ID, please email Computer Account Authorizations (auth@gvsu.edu) with the GA’s name and G number.  They will set up the login and temporary password.

We are trying to create consistency for the benefit of students. Starting with the fall 2020 semester, all Seidman classes should utilize the consistent Blackboard shell for curriculum delivery. 

Equipment purchases are being coordinated through the Dean’s Office. Supplies are limited. If you have a request, please communicate with your Academic PSS who is in communication with the Dean’s Office.

The Seidman Digital Studio will be open and staffed Mon-Fri from 8:30am-5pm beginning June 22nd. You need to schedule a specific appointment and request permission to access the Seidman Center. You can find detailed instructions on the Resource Website under Policies/Procedures/Reporting (red button at the top of the page): https://www.gvsu.edu/seidman/resources/policiesproceduresreporting-21.htm.

 

Input *67 before you dial their number and your number will not show up in caller ID. More information about this feature can be found here.

Many systems require a secure connection to the GVSU network via a Virtual Private Network (VPN). Please note, VPN is not required for accessing library resources. If you have difficulty connecting to library resources please contact the library for assistance at (616) 331-3500 or by submitting the library's support form.

If a system requires VPN access; click on links below for instructions

If you have received a Duo Security Enrollment email, click on links below for instructions

IT HELPDESK

General technology assistance and student support in the use of Blackboard, Collaborate, Ally, Panopto, and Respondus LockDown Browser/Monitor.

Web: http://www.gvsu.edu/it
Email: helpdesk@gvsu.edu 

Phone: (616) 331-2101 and (855) 435-7488 (Toll-free) 
Location: 010 Mary Idema Pew Library 

  • Phone/Email
    • Monday-Friday: 7am-10pm
    • Saturdays & Sundays: 10am-10pm

eLearning SUPPORT FOR FACULTY

Faculty support in the use of Blackboard, Collaborate, Ally, Panopto, and Respondus LockDown Browser/Monitor.

Web: http://www.gvsu.edu/elearn

Email: bbadmin@gvsu.edu
Phone: (616) 331-8526 
Location: 4450 KHS

  • Phone/Email
    • Monday-Friday: 7am – 5pm 
  • Email
    • Monday-Friday: 5pm – 10pm

Saturdays & Sundays: 10am – 10pm 

About Libraries :  Many of our services remain the same, though distanced. More information about the Libraries’ online services

Instruction : If needed, Janelle Manuel can still ‘visit’ your classrooms virtually through Blackboard to provide synchronous or asynchronous instruction or create and send videos/tutorials to upload as additional course materials & library support tailored to your assignments. However, it is completely understandable if organizing library instruction into your courses during this time is a low-priority task.  If so, feel free to utilize the subject guides aligned with your department.  You may copy and paste the web address URL of your department’s subject guide into your emails being sent to your students and/or Blackboard spaces.

Research/Reference Consultations : Janelle is available for virtual consultations Monday-Friday 8 a.m.-5 p.m. EST; the best way to make initial contact with her is through email (manuelj@gvsu.edu) as she will not be in-office. She can meet with you or students through Blackboard Collaborate,Google Meet, or through email—whichever you or the student is most comfortable with.

The Virtual Knowledge Market will also be open from Sunday-Thursday 12 p.m.-11 p.m. that can serve students’ research need outside of Janelle's virtual hours. Access to the Virtual Knowledge Market.

Course Materials: Janelle can still make purchase requests, though these may be delayed. More importantly, however, she will help you locate OER (Open Educational Resources) and other online materials that you need to support your teaching.

Janelle Manuel

Visiting Faculty Fellow

Library Liaison to the Seidman College of Business

Grand Valley State University

manuelj@gvsu.edu

(616) 331-7101

If a studentreports they are experiencing symptoms that match those for flu or have been exposed to COVID-19:

  1. Enter in a CARE referral here: gvsu.edu/care
  2. Encourage the student to self-quarantine and practice social distancing
  3. Inquire as to how long the student may be out and develop a plan to make sure the student can continue progressing academically.

Self-monitoring if sick or exposed to COVID-19:

  1. Practice protective and careful measures such as staying home, avoiding contact with others for 14 days, do not go to school or work, wash hands often, cover your mouth and nose with a tissue or the crook of elbow when coughing/sneezing.
  2. Monitor your temperature and symptoms by taking your temperature, twice a day, and writing it down.
  3. If you develop symptoms of fever, cough, difficulty breathing, sore throat, or muscle aches call ahead to your primary care provider.

If you have more questions:

Contact your supervisor with additional questions or coronavirus@gvsu.edu for general inquiries.

If faculty/staff report they are sick or have been exposed to COVID-19:

  1. Contact Natalie Trent, in Human Resources, at trentnat@gvsu.edu or by calling (616) 331-2215
  2. Supervisors who have staff report to work with any illness should send them home immediately.

Self-monitoring if sick or exposed to COVID-19:

  1. Practice protective and careful measures such as staying home, avoiding contact with others for 14 days, do not go to school or work, wash hands often, cover your mouth and nose with a tissue or the crook of elbow when coughing/sneezing.
  2. Monitor your temperature and symptoms by taking your temperature, twice a day, and writing it down.
  3. If you develop symptoms of fever, cough, difficulty breathing, sore throat, or muscle aches call ahead to your primary care provider.

If you have more questions:

Contact your supervisor with additional questions or coronavirus@gvsu.edu for general inquiries.

Most likely, any work done on a campus computer was saved to the student's network drive.  This is similar to our N:/ drive (the one that uses our username as the file title).

Many students don't know that they can access their student drive from off campus.  Here is what the need to do:

  • Students can access their saved files via https://mystudentdata.gvsu.edu
  • Login with their GVSU email address and password
  • Upload and download files to and from their private network storage drive

More information is available here on the GVSU Information Technology page.