Grand Valley State University encourages students and prospective students to address complaints relating to the institution’s policies and consumer protection issues with personnel in the office, department, school, or college where the complaint originated. If further assistance is needed, use the links below.

Undergraduate Student Contacts:

Complaints regarding matters of dispute between undergraduate students and instructors should follow the GVSU Academic Grievance Process of the individual college or school.

Graduate Student Contacts:

Graduate students should consult the Graduate Education Policies & Procedures Manual. 

Military:

Active military service members, veterans, and family members of military service members or veterans may be eligible to submit a complaint for review to the Department of Defense (DoD).

Additional Information:

Please note that student complaints relating to student grades or student misconduct will not be heard by any of the following agencies. Such complaints may be reviewed through the established GVSU procedures detailed in the previous section. Allegations of fraud or other criminal misconduct against GVSU can always be heard by the attorney general or other designated entities in a student’s home state.

Michigan Residents and SARA-Eligible, Out-of-State Complaints:

Both Michigan residents and students located in a state or territory that has joined the State Authorization Reciprocity Agreements (SARA), as indicated in the state list provided under "Authorizations and Complaint Processes by State"(marked with an asterisk*), may submit a complaint to Michigan’s Corporations, Securities & Commercial Licensing Bureau (CSCL), which operates within Michigan’s SARA portal entity, the Department of Licensing and Regulatory Affairs (LARA). Additional information regarding complaint eligibility can be found in the CSCL complaint form linked above and in the 2019 SARA Manual under the Consumer Protection section.

Unresolved Issues:

If your complaint is not resolved to your satisfaction after exhausting GVSU’s internal review processes, your complaint may be eligible for external review by one or more agencies. 

Additional Information for Out-of-State Students:

If you do not live in Michigan or in another SARA state, or if the nature of the complaint does not fall within the scope of SARA, you may instead contact the relevant agency in your home state for additional support.