Student Ombuds Overview

Student Ombuds DOES:

  • Listen impartially and provide unbiased feedback
  • Provide a confidential place to discuss complaints/consider options
  • Refer students to appropriate campus services and resources
  • Assist with problem-solving to minimize the escalation of conflict
  • Assist students in conflict to develop mutually acceptable outcomes
  • Encourage and empower students and to find their own solutions to problems and concerns
  • Coach students on how to have difficult conversations (non-defensive conversations)
  • Explain university policies/procedures
  • Observe any trends and share them with university administration
  • Recommend changes to policies and procedures based on trends

Student Ombuds DOES NOT:

  • Advocate for individuals/take sides
  • Offer psychological counseling
  • Keep records identifying individuals who meet with the Student Ombuds
  • Serve as an office of notice for filing a Title IX Complaint
  • Provide legal advice
  • Share personally identifiable information without permission
  • Make decisions (or change any decisions made by others)
  • Keep confidential any imminent risk of serious harm or danger as required by law
  • Conduct formal investigations or write formal investigative reports
  • Change policies or academic and administrative decisions

Page last modified October 19, 2017