Information Technology will list a sampling of current projects throughout each quarter highlighting IT contributions to university technology solutions in this section.
Project Management Office (PMO) Project Portfolio Snapshot
Zoom Phone Implementation
We’re excited to announce the strategic decision to move to Zoom Phone, along with Five9 Call Center to replace our existing phone technology on campus. The Zoom Phone experience turns Zoom into a fully-featured communication and collaboration product, complete with voice, conferencing, messaging, and video in the same solution.
The PMO is managing the implementation of the Slate Admissions/Enrollment Management solution for the Enrollment Development Admissions Office.
This Customer Relationship Management (CRM) platform will allow the Enrollment Development Division to manage relationships with prospective students, assist with application management and review, automate and personalize communications, as well as streamline processes, track, report, and analyze marketing strategies. The project kicked off in late Q4 2020 and is targeted for a fall 2021 release.
Information Technology has partnered with Enrollment Development Records Office to assist in the implementation of CourseDog, which is an event scheduler designed to help universities optimize their processes. It features cloud software products that utilize section scheduler, curriculum, catalog, and event scheduler. The project kicked off in Q1 2021 with a scheduled release for fall 2021.
IT Service Management (ITSM)
The PMO is managing the review of five vendors’ IT Service Management products to support the processes and tools needed for the IT service desk, IT teams, and key university stakeholders. An ITSM solution should have the ability to manage incidents, problems, changes, and assets, offer workflow automation, a nowledge base, and a self-service customer experience. The project kicked off in late Q1 2021 and is targeted for a spring decision.
Information Technology (IT) Project Portfolio Snapshot
Multi-Factor Authentication (MFA)
MFA provides an extra layer of security by requiring additional verification during the sign-in process. IT is reviewing solutions that will integrate with all major campus applications to provide this additional security layer.
Identity & Access Management (IAM)
IT is reviewing IAM solutions that will provide a more seamless and improved experience accessing GVSU technology services through single sign-on, account automation, improved self-service, and rights and role management.
Wireless Network Access Point Replacement
The Enterprise Architecture team replaced 1,700 Cisco Access Points throughout Campus Residence Halls and Apartments leading up to the Fall 2021 semester. These upgraded APs resolve connectivity issues previously reported by on-campus residents, and will greatly improve wireless availability and reliability moving forward.
Student Senate Printer Requests
IT partnered with Student Senate to review public printer locations on campus for student use. Two additional print release stations with print and copy capabilities will be place in The Blue Connection and Kleiner Commons for fall 2021.
The Enterprise Applications team worked with the Virus Action Team to streamline and automate on-campus COVID testing. The VAT modified the daily health assessment confirmation screen on mobile devices to include a student/staff ID barcode that could be scanned on site at test locations. The resulting process was a nearly handsfree experience for users and a quicker and more efficient process for staff. The custom application written by the Enterprise Apps team allowed testers to associate a COVID test card with an individual so that test results could be automatically emailed to students and staff members immediately when available, and then also shared directly to the State of Michigan central data repository. An administrative interface was built to streamline support and analytics needs as well.
Information Technology has partnered with Enrollment Development Financial Aid Office to assist in the implementation of CampusLogic, which is a tool for financial awarding and verification processing. The cloud solution project kicked off in Q4 2020 with a scheduled release for Q1 2021.
Information Technology will be deploying Microsoft 365 to IT supported Windows and Macintosh computer labs and classrooms for fall 2021. Microsoft 365 is a rename of Microsoft Office 365 which includes the familiar suite of software including Word, Excel, PowerPoint, Access, and other productivity applications. With this initiative we are rolling out the most productive and secure version of Office, whether you work on a PC or Mac you will have a consistent experience across all of your devices with the familiar apps you are used to. Moving to Microsoft 365 allows IT to provide new Office functions and features ensuring the most current capabilities on a regular monthly cadence.
Digital Document Signing
IT will continue to research product solutions for a campus wide, secure method to sign and receive documents. Solutions could range from future decisions on product selections as well as add-ons to current vendor applications.