IT Technology Supply Office

The IT Technology Supply Office in the Information Technology department handles procurement of all computer equipment with University funds. Our staff works to ensure that equipment purchased is compliant with the latest policies, guidelines, and security features to meet the technology goals of the University. IT Technology Supply has access to educational pricing through reliable vendors. Contact techsupply@gvsu.edu for current pricing, availability, and specifications.

IT TECHNOLOGY SUPPLY POLICY

Information Technology requires all GVSU funded computer hardware, peripherals (e.g. external drives, mice, keyboards, USB devices, etc.) and software be purchased through the IT Technology Supply Office.  If the IT Technology Supply Office is unable to purchase the item, Tech Supply will coordinate with the department on other purchasing options. Personal purchase with reimbursement is prohibited.

If you have questions, please contact the IT Technology Supply office at 616-331-2130 or techsupply@gvsu.edu.

For additional information, please refer to the IT Technology Supply Policy.

IT TECHNOLOGY SUPPLY PROCEDURES

Information Technology evaluates both Macintosh and Windows computers to offer approved models that meet security requirements, functionality, network connectivity, and compatibility with classroom technology. 

Supported software is site licensed to provide the best pricing.

Information Technology offers technical support for all currently supported hardware and software. Contact the IT Helpdesk to initiate a work request.

For additional information, see the IT Technology Supply Procedures.

Technology Supply

  • ALL computer requests are to be coordinated through the IT Technology Supply Office.
  • Information Technology may fund computers for faculty and staff in the Academic and Student Affairs division.  Please check with the IT Technology Supply Office to see if your computer requisition is centrally funded.
  • IT will provide funding for a new computer for new line positions, tenure and tenure-track faculty positions, and affiliate faculty positions with approval.
  • Placement of a refurbished computer by IT with approval for adjunct and visiting faculty, student and graduate positions, and part time positions.
  • Non-academic divisions are responsible to provide funding for all computer requests.
  • ALL computers must meet GVSU IT vendor supported approval and GVSU IT security standards.  Computers unable to meet these requirements must be approved by IT for proper setup as a standalone machines.
  • The replacement of computers is contingent upon many factors including security requirements, performance of software applications, equipment age, and repair history.
  • Computers that are replaced with IT funds will be re-purposed by IT.
  • In some instances, one or more employees may share one computer.
  • General Rule: One computer per employee.
    • Exceptions to the Rule: Occasionally a faculty or staff member may require an additional special need computer for a dedicated purpose inconsistent with the use of the normal IT supplied office computer (e.g. field research, computational work, or data processing with special security needs).
    • IT funds are not to be used to fund additional special need computers.   These computers must be reviewed and approved by the appropriate Dean or designee.
    • Purchase of special need computers are to be coordinated through the IT Technology Supply Office.
  • Contact the IT Helpdesk to reassign a computer to a different faculty or staff member. IT must provision the computer for the new user to ensure up to date security and network protocols.
  • Computers that do not meet current supported standards will be replaced by a refurbished computer if available. In some cases, the department may have to purchase a new computer.
  • Departments outside of IT are not to image or setup a University computer for re-assignment

In an ongoing effort (that will take many months) to protect GVSU employees and data, all GVSU issued faculty/staff computers will meet minimum security protocols.  These security protocols are built into the GVSU supported image that are issued with a Windows 10 or Macintosh computer.  Information Technology will make every effort to upgrade existing computers to incorporate the standard GVSU image with the security protocols.  If the computer is not capable of accepting the current GVSU standard image, the computer will be replaced with a model that can support the image.  Information Technology will inform the faculty/staff member or department when this situation is discovered and will work with them to replace the computer in a reasonable timeframe. Depending on the situation, this may result in a purchase from the department to replace the computer. The security benefits you gain with Windows 10 are:

  • BitLocker – Full Disk Encryption
  • Credential Guard – Protection of GVSU credentials in hardware based secure execution environment
  • Splunk – Enterprise Auditing and Logging of workstation security events
  • Security Standards – Enterprise Security Templates/Policies enabled for GVSU workstations
  • Installed Browser Standards – Chrome/Firefox distributed by Enterprise distribution environment allowing for standard configuration and timely updates to 3rd party browsers.
  • Layered Anti-Virus/Malware Security
  • Secure Boot Environment – using Secure Boot/Trusted Boot
  • Enterprise Software Deployment and Inventory
  • Wireless Authentication – using 802.1x with TLS
  • As computers and operating systems become unsupported, Information Technology will discontinue support. 
  • Contact the IT Helpdesk to pick up University computer equipment that is no longer needed.
  • Computers are not to be sold or issued for non-GVSU use.
  • Network printers need to meet security and remote management requirements. Contact IT Technology Supply Office for help choosing a supported model that meets your department needs.
  • Non-networked printer requests must be funded by the requesting department.
  • Non-networked printers are not for use wirelessly on campus.
  • Standard software on all GVSU computers includes Microsoft Office, Outlook email, Adobe Reader, and a VPN client.
  • Computers have anti-virus protection and are configured to connect to the network for file sharing, backup, and printing.
  • Personal computers and mobile devices are not supported by Information Technology.
  • All features of network file access and printing are not available for personal devices.
  • Personal wireless routers are not allowed on the network. Contact the IT Helpdesk to report poor Wi-Fi coverage.
  • GVSU PCards should not be tied to GVSU owned mobile devices OR mobile device purchases.
  • Re-imbursement is not allowed for mobile device app purchases.
  • Costs associated with mobile device apps are the responsibly of the individual/end user.

We encourage departments to maintain an inventory of their equipment.  Sample email verbiage to collect the data within your department.  Sample excel spreadsheet to manage the inventory.