Responsibilities

• Summer Desk and Conference Assistants assist professional staff with residential community and Central Housing administrative functions, and perform residential community front desk administrative functions. 
• Participate in required duty shifts (this is a requirement for all Summer Conference and Desk Assistants).
• Student staff are expected to be able to work with limited supervision, using independent judgment and initiative to provide excellent customer service assistance to students, visitors, Housing and Residence Life staff, and other University constituents.
• Uphold the mission, vision, and values of the University and Department.
• Provide excellent customer service to students, staff and guests.
• Create positive relationships with residents and other GVSU staff members.
• Maintain consistent attendance and punctuality at all scheduled work shifts, meetings and trainings.
• Answer phones, respond to emails, and communicate with students, staff, and guests as directed by supervisor.
• Create professional communication and documents as directed.
• Participate in all trainings assigned by supervisor(s).
• Process guest payments. Must be able to account for all receipts and monies received.
• Assist and run check-in and check-out stations for camps and conferences.
• Assist in residential building opening and closing processes; providing administrative support to supervisor(s).
• Track, audit, and distribute access cards and brass keys.
• Manage student credentials within Housing key system.
• Distribute mail and packages to residents/guests and maintain/audit package database.
• Assist in tracking, auditing, and distributing access cards and brass keys.
• Complete facilities walkthroughs and checks.
• Utilize technology to perform job duties include The Housing Director and Vanderbilt key system.
• Abide by FERPA regulations; maintaining confidentiality of student records.
• Abide by Clery and Responsible Employee regulations; serving as a Campus Security Authority (CSA) which includes specific training, notification of role, and reporting responsibilities.
• Abide by Housing and Residence Life, Student Code, Information Technology and other University policies, conditions and guidelines.
• Ability to manage low level emergency/crisis response situations.
• Other duties as assigned by supervisor(s).
• Conference Assistants report directly to the Conference Leadership Team comprised of paraprofessional and professional staff.

Qualifications & Requirements

• Enrolled student for either the Spring/Summer 2024 term and/or at least 6 credits for the Fall 2024 term.
• Good academic and disciplinary standing.
• Work approximately 20-40 hours per week.
• Conference and Desk Assistants are required to serve in an on-duty rotation for the duration of the summer. 
• Conference and Desk Assistants may be required to work during University breaks, holidays, periods in which there are no classes, and/or the University is closed.
• Familiarity with Microsoft Office, Google Drive, Google Docs and general computer literacy.
• Ability to effectively and professionally communicate with customers, team members and supervisors.
• Understanding of and ability to provide positive customer service practices.
• Ability to work independently and as part of a team.
• Strong critical thinking and problem-solving skills.
• Flexibility to work some night/weekend shifts/term breaks.
• Available to arrive before courses begin for job training.

Compensation

• Summer Desk and Conference Assistants are provided housing commensurate to serving in an on-duty capacity for residents, guests, camps, and conferences. 
  • Summer Desk and Conference Assistants residing in Allendale will only be provided a south campus 4-bedroom apartment option. If the employee wishes to select a different style, they will have to pay the difference. 
  • Summer Desk and Conference Assistants residing on the Pew/Downtown campus will only be provided a Winter Hall 2-person efficiency option. If the employee wishes to select a different style, they will have to pay the difference. Please note that students who live on the Pew/Downtown campus will be required to stay overnight in on-campus accommodations during required duty days on the Allendale campus. 
• Students that do not live on-campus for the Spring/Summer terms are not provided additional compensation for not living on campus, and may be required to stay overnight in on-campus accommodations during required duty days on the Allendale campus.
• Summer Desk and Conference Assistants are considered student employees at Classification 2. Entry-level students will be paid at Level A. Raises will be considered on an annual basis for returning staff based on performance and length of employment. Click here for more information about on-campus wage rates.

Grand Valley State University Housing and Residence Life employment opportunities are open to eligible/qualified persons without regard to race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, marital status, or family status. Persons with disabilities have the right to request and receive reasonable accommodations.