Responsibilities

• Perform general customer service at residential front desk administrative functions.  

• Answer phones, respond to emails, and communicate with students, staff, and guests. 

• Track, audit, and distribute access cards and brass keys. 

• Manage student credentials within Housing key system. 

• Distribute mail and packages to residents/guests and maintain/audit package database. 

• Utilize technology to perform job duties, including: Microsoft Office, The Housing Director, BlueDesk, and Vanderbilt key system. 

• Uphold the mission, vision, and values of the University and Department. 

• Abide by FERPA regulations; maintaining confidentiality of student records. 

• Abide by Clery and Responsible Employee regulations; serving as a Campus Security Authority (CSA) which includes specific training, notification of role, and reporting responsibilities. 

• Abide by Housing and Residence Life, Student Code, Information Technology and other University policies, conditions and guidelines. 

• Other duties as assigned by supervisor(s). 

QUALIFICATIONS & REQUIREMENTS

• Current Grand Valley State University student. 

• Good academic and disciplinary standing. 

• On-campus resident (at hire; returning employees are not required to live on campus). 

• Available to work approximately 10-20 hours per week during the academic year (Fall and Winter terms). On-campus student employees cannot exceed 25 hours a week (20 hours a week for international students).  

• Available to work approximately 30-40 hours per week during the Spring/Summer terms.  

• Candidates with Work Study status through their financial aid award are preferred, but it is not a requirement.  

• Ability to effectively and professionally communicate with customers, team members and supervisors. 

• Understanding of and ability to provide positive customer service practices. 

• Ability to work independently and as part of a team. 

• Strong critical thinking and problem-solving skills. 

• Flexibility to work some night/weekend shifts, along with holidays and term breaks. 

• Available to arrive before courses begin for job training. 

Compensation & Supervision

• Desk Assistants are considered student employees at the wage rate of A2. Click here for more information about on-campus wage rates. 

• This position is supervised by the Operations Coordinator and Desk Supervisors. 

Grand Valley State University Housing and Residence Life employment opportunities are open to eligible/qualified persons without regard to race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, marital status, or family status. Persons with disabilities have the right to request and receive reasonable accommodations.