THE APPLICATION FOR THIS POSITION IS CURRENTLY CLOSED

Conference Assistants assist professional staff with residential community and Central Housing administrative functions. Functions may include creating professional documents, guest follow up, audits, clerical support, and providing customer service. Staff are expected to be able to work with limited supervision, using independent judgment and initiative to provide excellent customer service assistance to students, visitors, Housing and Residence Life staff, and other University constituents.

Conference Assistants develop strong communication skills, customer service, teamwork, and serve as a resource for campus information and other duties as assigned by supervisor. Hours vary throughout the summer months. All HRL student positions are expected to uphold the mission and values of HRL and GVSU, and to provide professional customer service.

Employment Application

Application Deadline: 
Current GVSU students: TBD

Start Date: 
Spring/Summer: TBD

Hours: Part-time, flexible hours up to 20-40 hours per two-week period.

Pay: A2

Location: GVSU Allendale Campus

Qualifications

• Current Grand Valley State University student
• Good academic and disciplinary standing
• Familiarity with Microsoft Office, Google Drive, Google Docs and general computer literacy
• Ability to effectively and professionally communicate with customers, team members and supervisors
• Understanding of and ability to provide positive customer service practices
• Ability to work independently and as part of a team
• Strong critical thinking and problem solving skills
• Flexibility to work some night/weekend shifts/term breaks
• Available to arrive before courses begin for job training

Responsibilities

• Uphold the mission, vision, and values of the University and Department.
• Create positive relationships with residents and other GVSU staff members.
• Maintain consistent attendance and punctuality at all scheduled work shifts, meetings and trainings.
• Provide excellent customer service to students, staff and guests.
• Answer phones, respond to emails, and communicate with students, staff, and guests as directed by supervisor.
• Participate in required duty shifts.
• Participate in all trainings assigned by supervisor(s).
• Create professional communication and documents as directed.
• Process guest payments. Must be able to account for all receipts and monies received.
• Assist and run check-in and check-out stations for camps and conferences.
• Assist in residential building opening and closing processes; providing administrative support to supervisor(s).
• Assist in tracking, auditing, and distributing access cards and brass keys.
• Utilize technology to perform job duties include The Housing Director and Vanderbilt key system.
• Abide by FERPA regulations; maintaining confidentiality of student records.
• Abide by Clery and Responsible Employee regulations; serving as a Campus Security Authority (CSA) which includes specific training, notification of role, and reporting responsibilities.
• Abide by Housing and Residence Life, Student Code, Information Technology and other University policies, conditions and guidelines.
• Ability to manage low level emergency/crisis response situations.
• Other duties as assigned by supervisor(s).
• Conference Assistants report directly to the Conference Leadership Team comprised of paraprofessional and professional staff.

Preferred Qualifications

• Candidates living on campus for 2021-2022 academic year
• Candidates with Work-Study status
• Conference Assistant experience

Requirements

• Work approximately 20-40 hours per two-week, pay period. University student work hours cannot exceed 25 hours within a week. Extended hours offered during university breaks and spring/summer term.
• Approval from direct supervisor for additional on- or off-campus employment.
• Conference Assistants may be required to work during periods in which there are no classes and/or the University is closed.

Compensation

• Conference Assistants are considered student employees at Classification 2. Entry-level students will be paid at Level A.  Raises will be considered on an annual basis for returning staff based on performance and length of employment. Click here for more information about on-campus wage rates. 

Grand Valley State University Housing and Residence Life employment opportunities are open to eligible/qualified persons without regard to race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, marital status, or family status. Persons with disabilities have the right to request and receive reasonable accommodations.