Responsibilities

• Answer phones, respond to emails, and complete other administrative/clerical tasks 

• Assist with filing, organization, and scanning of confidential residential files 

• Provide excellent customer service, coordinating appropriate response to residential concerns and facilities issues 

• Create positive relationships with colleagues and GVSU staff/faculty 

• Maintain records and written communication with teammates 

• Maintain consistent attendance and punctuality at all scheduled work shifts, meetings and trainings 

• Utilize technology to perform job duties including The Housing Director, Microsoft products, Google Suite, and GVSU website 

• Uphold the mission, vision, and values of the University and Department 

• Abide by FERPA regulations; maintaining confidentiality of student records 

• Abide by Clery and Responsible Employee regulations; serving as a Campus Security Authority (CSA) which includes specific training, notification of role, and reporting responsibilities 

• Abide by Housing and Residence Life, Student Code, Information Technology and other University policies, conditions and guidelines 

• Other duties as assigned by supervisor(s) 

Qualifications & Requirements

• Current Grand Valley State University student 

• Good academic and disciplinary standing 

• Preference given to on-campus residents (at hire; returning employees are not required to live on campus) 

• Preference given to candidates with Work Study eligibility through their financial aid award 

• Ability to effectively and professionally communicate with customers, team members and supervisors 

• Understanding of and ability to provide positive customer service practices 

• Ability to provide positive customer service practices 

• Ability to work independently and as part of a team 

• Strong critical thinking and problem-solving skills 

• Available to arrive before courses begin for job training 

Compensation & Supervision

• Central Housing Assistants are considered student employees at the wage rate of A2. Click here for more information about on-campus wage rates. 

• This position is supervised by the Occupancy Coordinators. 

Grand Valley State University Housing and Residence Life employment opportunities are open to eligible/qualified persons without regard to race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, marital status, or family status. Persons with disabilities have the right to request and receive reasonable accommodations.