COVID-19 eLearning Support

3 Ways to Get Help with Remote Teaching

  1. EMAIL to get help at bbadmin@gvsu.edu 
  2. LEARN remote teaching tips, suggestions, and strategies for Academic Continuity through eLearning
  3. REVIEW self help resources and tutorials at eLearning Teaching with Technology Support

We're here to help!


eLearning and Emerging Technologies Faculty Support

Blackboard how-to and general questions, and FACULTY support in the use of Blackboard, Collaborate, Ally, Panopto, and Respondus LockDown Browser/Monitor.

eLearning Home Page 
Help Tip Sheets / Tutorials
Email: bbadmin@gvsu.edu
Phone: (616) 331-8526 
Location: 4450 KHS

  • Phone/Email
    • Monday through Friday, 8am – 5pm 
  • Blackboard support is provided 24x7 for faculty and students. For after hour assistance, please call: (616) 331-2101 and push "1" to transfer when prompted.

GVSU HelpDesk

Technical support, problems, login, error message questions, general technology assistance, and STUDENT support in the use of Blackboard, Collaborate, Ally, Panopto, and Respondus LockDown Browser/Monitor.

HelpDesk Home Page 
Email: helpdesk@gvsu.edu 
Phone: (616) 331-2101 and (855) 435-7488 (Toll-free) 
Location: 010 Mary Idema Pew Library 

  • Phone/Email
  • Blackboard support is provided 24x7 for faculty and students. For after hour assistance, please call: (616) 331-2101 and push "1" to transfer when prompted.

Quick Reference Guide and Blackboard Tips for Remote Teaching

INSTRUCTIONAL NEED

REMOTE TEACHING SOLUTION

Deliver Content and Monitor Accessibility

Blackboard, Content Areas, Ally

Communicate with Students

Blackboard Announcements, Discussions, Email

Connect Live with Students

Blackboard Collaborate

Track and Monitor Students

Blackboard Performance Dashboard, Retention Center, Grade Center

Create and Share Video

Panopto

Collect Assignments and Post Grades/Feedback

Blackboard Assignments, SafeAssignVideo Assignments, Video Quizzes, Interactive RubricsBlogs/JournalsDiscussionsGrade Center

Build and Deliver Quizzes/Tests and Post Grades/Feedback

Blackboard Test Manager, LockDown BrowserGrade Center


We're here to help!