Blackboard: Known Issues & FAQs

Cannot Attach Files in Internet Explorer

August 22, 2019

Internet Explorer has may issues with BB one of those issues is that you may have chance to not be able to add attached files to Blackboard. If you run into this please use another browser such as Chrome, Firefox or Safari.

New Box View - Small Screen Workaround-Resolved

February 20, 2019

In Assignment Inline Grading, the box to post annotated feedback in the form of comments, does not appear when selecting the Point Annotation mode. If the browser window is very small, or if a user is on a tablet, one can observe the blue annotation icon

Assignment Submissions with Microsoft Edge

January 11, 2019

Files uploaded for Assignment submissions and Course Content are empty if a user of the Microsoft Edge browser has opened and closed the file after selection and before submission.

Number of Attempts with Firefox on macOS

November 27, 2018

Changing the number of attempts on an assignment using the Firefox Browser on macOS does not work on the first try. Solution is contained within:

Reordering Items on Blackboard

January 24, 2018

Blackboard screen may become scattered and turn grey. The item you are trying to rearrange bounces all over the screen or can't be moved. To fix this, you will have to clear your browser cookies and cache.

FAQ > Faculty - Course Not Listed

January 01, 2018

If your course(s) are not listed in Blackboard, check that you are listed as the instructor in Banner. If not, request that your department update Banner. You must be listed as the instructor of record in Banner to be assigned your courses in Blackboard.

Horizontal Scroll Bar Missing

January 01, 2018

If you are missing your horizontal scroll bar while in Grade Center, click in a students grade box and using you keypad arrows to page to the right or left. If you are using a Mac, then you can also fix this issue by editing the System Preferences.

Course Copy - Duplicate Content Areas

January 01, 2018

When completing a course copy, content areas such as "Assignments" and "Course Documents" are copied into new content areas, as opposed to the existing content areas in your course.

Course Copy - Course Quota

January 01, 2018

When completing a course copy, sometimes the course you are copying from will fill the course's quota. This will not allow you to make any additional posts, even if you delete a few items. Please contact bbadmin@gvsu.edu with the course.

Microsoft Edge

January 01, 2018

The new Windows 10 browser, Microsoft Edge, is listed as being supported by Blackboard. At this time the GVSU Blackboard Support group recommends Firefox, Chrome or Safari.

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