FAQs

General FAQs

How do I access Navigate?

  1. GVSU Campus EAB Login

Why can't I login to Navigate?

  1. If you are a Staff Member who's not accessed Navigate before, Navigate access requires training please email us at [email protected] and we'd be happy to assist you.
  2. If you are a Staff Member who's previously accessed Navigate, please try the following steps.
    1. Try a different browser
    2. Sign out of Banner and your GVSU email and try signing in again
    3. If neither of these resolve your issues please take a screen shot of the error you're getting when signing in and send it to [email protected] and we're happy to assist you
  3. If you are a Student or Faculty Member.
    1. Try a different browser
    2. Sign out of Banner and your GVSU email and try signing in again
    3. If neither of these resolve your issues please take a screen shot of the error you're getting when signing in and send it to [email protected] and we're happy to assist you
  4. If you are getting Error Authenticating to School and are a student.
    1. You may have a staff account that you need to use to sign in, please try using a different browser and using your staff information to sign in
    2. If this does not resolve your issue please contact us at [email protected] and we're happy to assist you

How can I learn more about using Navigate?

  1. You can find trainings for Navigate posted on Sprout
    1. If the times or dates for the trainings do not work for your schedule please contact us at [email protected] and we'd be happy to schedule something with you.
  2. If you would like to request a training for your department or group please contact us at [email protected] and we'd be happy to schedule something.

Why does my screen look different from the guides?

  1. If you are using Microsoft Edge, Internet Explorer, or Safari, please try using Google Chrome or Mozilla FireFox and this may resolve your issue.  If trying a different browser does not resolve your issue please contact us and we'd be happy to assist you.

Is the info in Navigate kept up-to-date?

  1. Yes, the data for Navigate is updated nightly.  

Faculty & Staff FAQs

When and How do I submit an Alert in Navigate?

  1. Please note the first point of contact with the student should always be done by the faculty.  If the faculty feels the student could use some pro-active outreach from the Student Academic Success Center concerning an academic need, then they can file a referral through Navigate.  Academic concerns in need of pro-active support might include poor time management, academic procrastination, student was performing well and now all the sudden has stopped attending or stopped turning in assignments.  Below is a link for a guide on submitting an alert/case in Navigate.

      How to Submit a Case in Navigate

What happens when I submit an Alert in Navigate?

  1. Alerts submitted for "Refer Student to Tutoring" do not create a case, they are still an alert and the tutoring center pulls these alerts and sends out follow-up with the student to connect them with the various tutoring resources on campus. 
    1. You can see if a student has followed through on that outreach by viewing the information on their student profile, for a refresher on how to do this please use the guide on How to View a Case/Alert on a Student Profile.  
    2. You can also contact [email protected] and they'll be happy to assist you in following-up on a referral you've submitted.
  2. Alerts submitted for Academic Concerns create a case that is first assigned to the Student Academic Success Center, where the director of SASC coordinates the care and outreach for the student.  If the student is a part of a particular program, like Oliver Wilson Scholars, the director will have someone from that program (a success coach) reach out to the student.
    1. Multiple attempts to reach the student will be made, including phone and email, and staff record their attempted outreach for a student on a case, as well as the end result of that case.  When a case is closed you will get an email informing you that they have concluded their outreach.  The possible outcomes of a case are outlined below.
      1. Merged to an Existing Case - this occurs when there are multiple or duplicate alerts submitted for a single student.  If this is the outcome, do not worry!! There is still an open alert/case for the student.
      2. Case referred to a CARE Report - this occurs when the submitted alert needs to be referred to the CARE team.  In these situations any follow-up or further information as to the outcome will require contacting the CARE team and Emily First at [email protected]
      3. Contact Made - Referral Made - this occurs when the staff member is able to contact the student and help refer them to a specific resource on campus to assist them.  To find out more about this outcome you can look up the student profile in Navigate and view their History to see what type of referral was recommended to the student, and also if the student has been following through on that referral.
      4. Contact Made - Resources Offered - this occurs when the staff member is able to contact the student but the student does not require, or is not  interested, in having an appointment set up or a referral being made.
      5. Contact Made - Appointment Set Up - this occurs when the staff member is able to contact the student and help schedule an appointment for them with an office on campus to assist them.  To find out more about this outcome you can look up the student profile in Navigate and view their History to see what office the appointment was scheduled with and when that will take place.
      6. Contact Not Made - Resources Offered - this occurs when the staff member is unable to contact the student after multiple attempts and depending on the context of the case and alert issued will send the student information about student success resources on campus as well as a way to get in contact with them should they need further assistance.  Should this occur and you feel that additional outreach is required for the student or that this needs to be elevated, please contact the Student Academic Success Center at [email protected] or put in a follow-up alert and we will determine possible next steps.

How do I find out more information about a case/alert that I submitted that was closed?

  1. Please refer to the guide on How to View a Case/Alert on a Student Profile

How do I sync my Outlook Calendar to Navigate?

  1. Please refer to the guide on How to sync to your outlook calendar

What is the difference between an Appointment Summary and a Note?

  1. An Appointment Summary is a comprehensive summary of advising or meeting with a student that may include attachments.  A Note should be used for one-of pieces of information that should be included for other offices.  Notes may also be used as a part of tracking campaign communications and outreach.


Page last modified November 21, 2022