FAQs
How do I access Navigate?
Why can't I login to Navigate?
- If you are a Staff Member who's not accessed Navigate before, Navigate access requires training please email us at navigate@gvsu.edu and we'd be happy to assist you.
- If you are a Staff Member who's previously accessed Navigate, please try the following steps.
- Try a different browser
- Sign out of Banner and your GVSU email and try signing in again
- If neither of these resolve your issues please take a screen shot of the error you're getting when signing in and send it to navigate@gvsu.edu and we're happy to assist you
- If you are a Student or Faculty Member.
- Try a different browser
- Sign out of Banner and your GVSU email and try signing in again
- If neither of these resolve your issues please take a screen shot of the error you're getting when signing in and send it to navigate@gvsu.edu and we're happy to assist you
- If you are getting Error Authenticating to School and are a student.
- You may have a staff account that you need to use to sign in, please try using a different browser and using your staff information to sign in
- If this does not resolve your issue please contact us at navigate@gvsu.edu and we're happy to assist you
How can I learn more about using Navigate?
- You can find trainings for Navigate posted on Sprout
- If the times or dates for the trainings do not work for your schedule please contact us at navigate@gvsu.edu and we'd be happy to schedule something with you.
- If you would like to request a training for your department or group please contact us at navigate@gvsu.edu and we'd be happy to schedule something.
When and How do I submit a case in Navigate?
- Please note the first point of contact with the student should always be done by the faculty. If the faculty feels the student could use some pro-active outreach from the Student Academic Success Center concerning an academic need, then they can file a referral through Navigate. Academic concerns in need of pro-active support might include poor time management, academic procrastination, student was performing well and now all the sudden has stopped attending or stopped turning in assignments. Below is a link for a guide on submitting an alert/case in Navigate.
How to Submit a Case in Navigate
Why does my screen look different from the guides?
- If you are using Microsoft Edge, Internet Explorer, or Safari, please try using Google Chrome or Mozilla FireFox and this may resolve your issue. If trying a different browser does not resolve your issue please contact us and we'd be happy to assist you.
Is the info in Navigate kept up-to-date?
- Yes, the data for Navigate is updated nightly.
How do I sync my Outlook Calendar to Navigate?
- Please refer to the guide on How to sync to your outlook calendar
What is the difference between an Appointment Summary and a Note?
- An Appointment Summary is a comprehensive summary of advising or meeting with a student that may include attachments. A Note should be used for one-of pieces of information that should be included for other offices. Notes may also be used as a part of tracking campaign communications and outreach.