FAQs

How do I access Navigate?

  1. GVSU Campus EAB Login

Why can't I login to Navigate?

  1. If you are a Staff Member who's not accessed Navigate before, Navigate access requires training please email us at navigate@gvsu.edu and we'd be happy to assist you.
  2. If you are a Staff Member who's previously accessed Navigate, please try the following steps.
    1. Try a different browser
    2. Sign out of Banner and your GVSU email and try signing in again
    3. If neither of these resolve your issues please take a screen shot of the error you're getting when signing in and send it to navigate@gvsu.edu and we're happy to assist you
  3. If you are a Student or Faculty Member.
    1. Try a different browser
    2. Sign out of Banner and your GVSU email and try signing in again
    3. If neither of these resolve your issues please take a screen shot of the error you're getting when signing in and send it to navigate@gvsu.edu and we're happy to assist you
  4. If you are getting Error Authenticating to School and are a student.
    1. You may have a staff account that you need to use to sign in, please try using a different browser and using your staff information to sign in
    2. If this does not resolve your issue please contact us at navigate@gvsu.edu and we're happy to assist you

How can I learn more about using Navigate?

  1. You can find trainings for Navigate posted on Sprout
    1. If the times or dates for the trainings do not work for your schedule please contact us at navigate@gvsu.edu and we'd be happy to schedule something with you.
  2. If you would like to request a training for your department or group please contact us at navigate@gvsu.edu and we'd be happy to schedule something.

When and How do I submit a case in Navigate?

  1. Please note the first point of contact with the student should always be done by the faculty.  If the faculty feels the student could use some pro-active outreach from the Student Academic Success Center concerning an academic need, then they can file a referral through Navigate.  Academic concerns in need of pro-active support might include poor time management, academic procrastination, student was performing well and now all the sudden has stopped attending or stopped turning in assignments.  Below is a link for a guide on submitting an alert/case in Navigate.

      How to Submit a Case in Navigate

Why does my screen look different from the guides?

  1. If you are using Microsoft Edge, Internet Explorer, or Safari, please try using Google Chrome or Mozilla FireFox and this may resolve your issue.  If trying a different browser does not resolve your issue please contact us and we'd be happy to assist you.

Is the info in Navigate kept up-to-date?

  1. Yes, the data for Navigate is updated nightly.  

How do I sync my Outlook Calendar to Navigate?

  1. Please refer to the guide on How to sync to your outlook calendar

What is the difference between an Appointment Summary and a Note?

  1. An Appointment Summary is a comprehensive summary of advising or meeting with a student that may include attachments.  A Note should be used for one-of pieces of information that should be included for other offices.  Notes may also be used as a part of tracking campaign communications and outreach.