FAQs

General

K-12 Connect Specialists will be available to support via phone, text, or email between 8:00 a.m. and 4:00 p.m.

K-12 Connect’s homework help tutoring for families is free. Schools have the opportunity to contract with K-12 Connect and provide guaranteed tutors for students in their schools. If you are a school looking to partner with K-12 Connect’s K-12 Boost or Targeted Learning programs, please fill out our partnership interest form to set up a consultation.


For Students/Families

Sessions

To cancel an appointment, email or text your tutor with at least 24 hours notice. 

Work with your tutor to set up recurring sessions. You will determine the best day/time moving forward.

To reschedule an appointment you have made with your tutor, email or text your tutor to work with them on changing your session time.

Once you are connected with a tutor, you will receive an email with your tutor’s information. You and your tutor will communicate to schedule your initial session with them. You may contact your tutor at any point before your scheduled session using the email address they provided.

At the end of your session, work with your tutor to decide whether or not you would like to set up recurring sessions. Once you have finished your tutoring session, you are all set! This being said, feedback is encouraged. To leave feedback about your session(s), start by going to your LearnToBe dashboard. You will see a list of past sessions and a button next to each session labeled “Feedback.” Click on the button to leave feedback about your session.

Email K–12 Connect at [email protected] and inform us of this no show.

Account and Policies

You do not need to create multiple accounts. You can use the same email address when signing up for each student. This will allow you to have the same account where you can simply toggle between students on the left hand side of the dashboard of your account. 

If you are experiencing difficulties with signing the consent form, try using another browser. Issues are known to occur when using Internet Explorer, so make sure you are using Google Chrome, Safari, Firefox, or others. If you have concerns, you may reach out to [email protected].

If you have not been matched with a tutor, it is likely because there are not enough tutors available to support you in your specific grade and the subject area you need support in. Please remain patient, as new volunteer tutors will be onboarded weekly. If you have additional questions surrounding this, please email [email protected].

Homework help tutoring sessions take place through the LearnToBe platform. You will sign up, be matched with a tutor, join sessions, and provide feedback all through this platform.

If you feel it would be beneficial to stop working with a tutor and be connected with a new one, first start by letting your current tutor know. Next, log into your LearnToBe dashboard and click the button “Release Tutor” for the tutor you no longer want to work with. You will have to provide a reason, and will be added back to the queue for a new tutor to match with you.

If you have any additional questions or concerns about the platform or a specific tutor, please email [email protected] for support.

If it is seen that you’ve no-showed more than three times, all your future appointments with any current connected tutors will be canceled. Additionally, you will not be added back into the queue to be connected with another tutor. K–12 Connect values the time and energy of both students and tutors.

Content

Currently, K–12 Connect does not offer tutoring in music. As for language, the program currently offers tutoring for Spanish, as well as has tutors available for German, French, and Chinese. Additional languages will be available as tutors indicate they are available to tutor.

Tutors will not be bringing content or curriculum to the session. Try reaching out to your teacher to see if they can provide additional materials that you can work on with your tutor.


“Alexa took time to prepare by getting my daughters favorite books! This was a productive tutoring lesson, and my daughter enjoys meeting with her tutor. Thanks so much!”

-K-12 Connect parent

Contact K–12 Connect

K–12 Connect has support staff available to assist Monday through Friday from 9:00 a.m. to 9:00 p.m.

Phone

To call or text K–12 Connect, contact 616-331-5122 (K12C)



Page last modified April 4, 2022