Zoom Updates September 2023
Zoom Web Updates
- General public beta availability for Zoom Clips – Zoom Clips offer a convenient solution for capturing both personal video and screen activities, allowing users to effortlessly share their recordings with others. This feature is particularly valuable when demonstrating product features or showcasing various functionalities. Users can conveniently access their Clips through their client or web portal, and receive notifications about views, comments, and replies related to their Clips. The feature can be enabled or disabled at the account, group, or user level and is available for public beta during this release. To learn more about Zoom Clips, visit the Zoom Clips support page.
- User requests for enabling Team Chat Compose and Thread Summary with Zoom AI Companion – Paid users on eligible paid plans (may not be available for select verticals and regional customers) may be able to see the Zoom AI Companion chat compose and thread summary options within the Team Chat UI, even if the account admin has not enabled it. If these options are visible but not enabled, users can request admin enablement. Account admins can control the visibility of these enablement options through web settings. By default, these features will be visible to users in Team Chat. This feature is also available in the Zoom client.
- Migration of AI Companion web settings to dedicated tab – The corresponding web settings for most AI Companion features are being moved to their own dedicated tab on the Account, Group, and User-level settings pages in the web portal. This includes settings for Meeting Summary, AI Companion questions, Team Chat Compose and Summary, and Email Compose, but excludes Smart Recording, as that is still included in cloud recording settings. Future AI Companion features will also plan to have their settings located in this new AI Companion tab.
- Greater admin control of which participants can interact with AI Companion – The web settings for AI Companion questions in meetings will also allow admins to control who in the meeting can ask AI Companion questions about the current meeting, if active in the current meeting. Admins can restrict AI Companion access to only the host, all participants from the point they join (meaning they cannot ask questions about topics from before they joined), and all participants for the entire time the AI Companion is active. These additional options under the AI Companion setting are available at the account, group, and user levels. If this is unlocked, hosts can also control this access during the live meeting. There are also now greater host controls over which participants can interact with AI Companion.
Zoom Client Updates
- Support for multiple URLs in Webinar Resources (Windows, macOS, Linux, iOS, Android) – Webinar resources can display multiple resource links at a time during a Webinar. When multiple links are enabled during the Webinar, attendees will be able to scroll through the links that the host enabled. This allows the presenter or host to provide a diverse range of supplementary materials, such as slides, handouts, reference documents, and relevant URLs.
- Scheduled messages in Team Chat (Windows, macOS, iOS, Android) – Scheduled messages improve custom workflows and productivity in Team Chat, giving users the ability to schedule messages for future delivery. Users can also delay sending messages until the recipient’s work hours.
- Team Chat Thread Summary with Zoom AI Companion (Windows, macOS, Linux, iOS, Android) – Team Chat users can use Zoom AI Companion to help summarize a chat thread and quickly catch up on the discussion without having to read each response in the thread.
- Compose or refine emails with Zoom AI Companion (Windows and macOS) – Users can access Zoom AI Companion for Mail to enter a prompt and generate emails. When responding to an email thread, users can generate an email using information from the thread and/or an inputted prompt. Users can enable or disable the Zoom AI Companion for Mail integration.
Zoom Phone Updates
- Incoming call focus – Users have the choice to opt for either permitting incoming calls to take focus or maintaining their ongoing focus. Existing users will experience no alteration in their behavior after the feature release, with incoming calls prioritizing focus over the application being used. New users will find that the default setting preserves the focus on the application in use when a call is received. Submit a request to Zoom Support to enable Incoming Call Notification Focus Control for your account. This feature is also available for Windows and macOS Zoom desktop clients.
Zoom Contact Center Updates
- Language for campaigns – Campaign management has been enhanced to allow automatic language detection based on the consumer's browser language or manual language configuration for each individual campaign. This feature aims to improve engagement by providing a personalized and language-specific experience for consumers. It also allows a single campaign that can support multiple languages.
- Multi-language video prompts – Zoom Contact Center's default text-based prompts (for video) are available in multiple languages, with the relevant language being displayed based on the engagement language system variable.
Zoom Rooms Updates
- Support for AI Companion Meeting Summary – Hosts can initiate an AI-generated summarization for the current meeting directly from a Zoom Room. Hosts will be prompted to enter an email address on the Zoom Room that the summary can be sent to. The ability to receive the meeting summary can be restricted to the host alone, the host along with users on their same account, or extended to all attendees of the meeting, including invitees outside of their organization. All meeting participants will be notified that the summary is being generated, and the meeting host can stop the summary at any time, if necessary.
- Configure classic whiteboard and new whiteboard on Zoom Rooms for Touch – Administrators can configure the classic whiteboard and new whiteboard settings from the same page on the web portal.
Zoom Events and Sessions Updates
- Compose with Zoom AI Companion for Zoom Events Chat – Compose with Zoom AI Companion in Zoom Events chat writes messages for users by leveraging context from their conversations. They can maintain the ability to change messages by adding tone, inputting prompts, or changing the length of the message to give you confidence in what they're communicating. This setting is disabled by default.
- Add email reminders at the session level – In the Emails tab, hosts can use the Event Reminder email to send emails before the start of each session (at the session level) in a recurring sessions event. Previously, email reminders were only sent at the event level.
Zoom Whiteboard Updates
- Whiteboard content generation with AI Companion – Users can leverage Zoom AI Companion with Whiteboard to unlock visual ideation for an improved Whiteboard experience. Users can generate ideas, refine and extend existing content, and add objects to a canvas with just a click.
Zoom Revenue Accelerator (Formerly Zoom IQ for Sales) Updates
- Access Email Compose from Conversations page – Users can access the Zoom Revenue Accelerator Email Smart Compose directly from the Conversation detail page, making it easier to create follow-up emails after calls. This feature includes suggested content, topics, and recipients, leveraging third-party AI models, to assist in writing messages based on context from the associated conversation. Previously, Email Smart Compose was only available from the Deals page.
Zoom Scheduler Updates
- Generate a single-use link – Hosts can generate a single-use link from a bookable schedule to give to attendees for booking an appointment. Attendees cannot share the link with anyone else.