Zoom Updates July 2023
Zoom Web Updates
- Set default Team Chat channels for users - Account owners and admins can set up to 5 default Team Chat channels, to which all new and existing users will automatically be added. The chosen channels must be public channels and users can choose to leave these default channels.
Zoom Phone Updates
- Advanced encryption for voicemails - Once advanced encryption for Zoom Phone voicemail is enabled, voicemail messages are received and recorded by Zoom servers which encrypt them with keys only known to their intended recipients’ devices. If admins enable the Escrow feature within advanced encryption for voicemails, admins will now be able to access these keys and users voicemails. Shared Line Appearance, Shared Line Group, Call Queue, or Auto Receptionist voicemail are not supported. Additionally, functionalities like email to voicemail, transcriptions, and the ability to check voicemails through dialing or the web are disabled when this feature is enabled. To utilize this feature, users must have a Power Pack license. Only admins with appropriate permissions can manage these voicemails.
Zoom Events Updates
- Attendee Companion app for Zoom - Attendees can join hybrid events using the companion app. This app allows them to attend an event in person or virtually without leaving Zoom Events. They can find, bookmark, and attend sessions in hybrid events. Attendees can navigate the physical space using maps and digital guides and switch between in-person and virtual webinar/meeting streams. During hybrid events, attendees can connect with in-person and virtual attendees. The companion app is available for iOS and Android devices. This feature may not be immediately available, as it is dependent on a backend server update.
- Security questions authentication for registration - Hosts can enable security questions for registrants when creating an event. Security questions apply to all registrants regardless of how they join (i.e., sign in to Zoom/IDP or fast join). The host can choose questions from a list of security questions (a template of 10 questions) and can customize up to 3 security questions. The questions will appear on the registration page as a mandatory item. Registrants must pick at least one question from the list and answer it to complete registration. The answer to each question will be associated with unique users, and the answer will be stored safely on the Zoom Events platform. After authentication at joining, registrants must answer the question they chose at registration. Only the registrant has the answer to the security question. If the registrant loses the answer, they will also lose access to the assigned ticket and cannot join the event. Registrants can contact the host for help and can register another ticket from the event detail page.
Zoom IQ for Sales Updates
- Email compose with Zoom IQ for Sales - Account owners and admins can enable or disable users' option to use Zoom IQ to create follow-up emails directly from the Zoom IQ for Sales Deals page. This setting is available at the account level and is disabled by default. This feature is currently not available for users with External IQ Admin and Zoom IQ Collaborator roles.
Zoom Contact Center Updates
- Support for regions - Account owners and admins can create regions to organize users based on their location and apply voice routing settings specific to each location. This feature must be enabled by Zoom.
- Auto answer with queue default greeting - Account owners and admins can improve the call handling efficiency by implementing the auto answer feature for voice engagements. With auto answer, agents can automatically connect with callers, reducing the number of clicks required and providing a standardized caller experience. It also eliminates the need for agents to repeat the same greeting on every engagement, ensuring consistent greetings.
- Video channel for integrations - The Zendesk and Salesforce integrations for Zoom Contact Center support the video channel. As a result, agents can receive incoming video engagements, make outbound video calls, upgrade a voice call to video call, and chat with the consumer using in-video chat during the video engagement within the integration. During an incoming/outbound video engagement, the agent can see the customer screen pop within the CRM based on the 'email address' match. Configuration settings have been updated with video channel settings for Screen pop and search settings.
Workspace Reservation Updates
- Workspaces admin management of reservations - Admins can add, change, or delete reservations at the building level. They can also override users' reservations in the building. Admins can book a workspace for a user (without needing to set up delegation), change a current workspace reservation of a user, and delete a user's current reservation. The user will receive a notification if a change was made to the reservation by an admin.
- Configure a permanent desk - Account owners and admins can assign a user a permanent desk. Permanent desks are not reservable and will always display the assigned user at that desk. This feature displays users, who come into the office every day, and their permanent desks on the floor map.