IT News
IT Services Updates Service Commitment Goals
July 18, 2023
In 2022, IT Services participated in a process improvement event to review and implement changes for the team. These changes would increase the efficiency of the IT Services processes, provide a proactive approach to customer service, and anticipate problems before they become service tickets or calls. IT Services has implemented a set of Service Commitment Goals as part of the process. These Service Commitment Goals are IT's assurance to the GVSU community to provide exceptional customer service. Expectations and timelines for addressing a ticket or issue are clearly outlined, along with the steps involved in resolving it.
You can review the Service Commitment Goals in the Service Portal.
Visit the Bringing Agility to IT Services web page to learn more about our process improvement plan. The purpose of this page is to provide an overview of the project so far as well as the upcoming milestones.
If you have any inquiries about these modifications, kindly reach out to IT Services at [email protected].