Duo Multifactor Authentication

What is Duo and Multifactor Authentication?

Multi-Factor Authentication (MFA), commonly referred to as Two-Factor Authentication (2FA) provides an additional layer of security for users logging in to a secure environment.

MFA leverages multiple types of authentication:

  • Something you know (GVSU Network ID & password)
  • Something you have (physical device)
  • Something you are (e.g. fingerprint, facial recognition)

GVSU uses Duo Security as its MFA solution. Duo makes authentication easy by allowing individuals to verify their identity using a mobile device - either through an app or using a code sent via text.

MFA Steps

Who Needs Duo?

All Faculty and Staff using the Pulse Secure VPN application for remote access will be required to use Duo when connecting to the VPN beginning February 10, 2020.

Please note that not all faculty and staff will require the VPN to connect securely from off campus. Most Windows 8 and Windows 10 users won’t need to use the VPN since Direct Access allows access to common services while remote without the need for the VPN. The criteria below will help determine if the VPN is needed in your case for a secure connection. If you have any questions please contact the IT Helpdesk at helpdesk@gvsu.edu or 616-331-2101.

VPN is not required for accessing library resources. If you have difficulty connecting to library resources please contact the library for assistance at 616-331-3500 or by submitting the library's support form.

You do not need to connect to the VPN if:

  • All work is performed on a GVSU imaged Windows 8 or Windows 10 computer both on campus and at home.

You will need to connect to the VPN if:

  • A personal computer or device is used to access any GVSU data or systems while off campus.
  • A GVSU imaged Mac computer is used to access any GVSU data or systems while off campus.

High Privilege Systems

Systems requiring VPN when connecting from off campus, regardless of device:

  • Banner Admin
  • Banner Workflow
  • OnBase
  • Argos
  • SasDatamine


Next Steps:

Using the information above. determine if you need the GVSU VPN.

  • If yes, click on the ‘Request Duo’ button below.
    • After enrolling in Duo MFA you will receive directions for updating the Pulse Secure application to connect using Duo.

How do you sign up for DUO?

If after reviewing the above info you feel you need Multifactor Authentication for VPN, or if you've been directed to sign up for DUO you can do so by logging in here:

Request Duo

Once signed in you'll click the 'Request Access' button under the Duo panel, as shown.

Duo Enrollment Screen