Service Agent All Shifts

Homewood Suites - Grand Rapids, Michigan

Description

The new Homewood Suites in Walker-Grand Rapids is seeking dynamic and energetic Front Desk Agents for all shifts to be the welcoming faces of our hospitality team. In this vital role, you will serve as the first point of contact for guests, ensuring their experience begins with warmth, professionalism, and efficiency. Your enthusiasm and attention to detail will help create memorable stays and foster guest loyalty. This position offers an exciting opportunity to showcase your hospitality skills, abilities, and passion for delivering exceptional guest services in a vibrant environment.

Full & Part Time Shifts Available:

(Please specify in your response which shift you are interested in)

1st shift: 7am-3pm

2nd shift: 3pm-11pm

3rd shift: 11pm-7am (Night Audit)

Duties

Greet guests with a friendly, energetic attitude and provide a warm welcome upon arrival
Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously
Check guests in and out efficiently while ensuring all reservation details are accurate and complete
Handle guest requests, complaints, and special needs with patience and proactive solutions
Maintain accurate records of guest information, reservations, and billing details
For 3rd shift, assist with night audit procedures to reconcile daily financial transactions and ensure smooth overnight operations
Promote hotel amenities, services, and local attractions to enhance guest experience
Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly

Join our team as a Front Desk Agent and be part of an energetic environment where your hospitality expertise makes a real difference. Bring your passion for guest services, your talents, and your enthusiasm for creating welcoming experiences that leave lasting impressions!

Qualifications

Skills

Service desk experience in hospitality, retail, or other customer service setting
Excellent customer service skills with a positive, energetic approach
Experience with POS and phone reservations systems & procedures desirable
Exceptional phone etiquette and communication skills
Knowledge of guest relations strategies to foster loyalty and satisfaction
Ability to handle high-pressure situations gracefully while maintaining professionalism
Prior hotel experience is highly desirable; however, we are willing to train people with the right attitude, personality, and experience in a customer service setting

Details

Type of Position: Part-Time / Internship Position
Segment of Industry: General Hospitality & Tourism Management
Salary: 14.00-16.00 / Hour
Hours: 16-24

How To Apply

Apply in person at 3410 Walker Avenue NW, Grand Rapids/Walker MI

Apply with resume to the following email: [email protected]

Application Deadline: 11/30/2026

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