Front Office / Rooms Division Operations

Hotel Rose - Rockford, Michigan

Description

Job Summary:
We are seeking a friendly, professional, and customer-oriented Front Desk Associate to join our team at
Hotel Rose. The Front Desk Associate will be the first point of contact for our guests and will play a
crucial role in ensuring a positive guest experience. The ideal candidate will possess excellent
communication skills, a strong attention to detail, and a passion for providing outstanding customer
service. Responsibilities include greeting guests, managing check-in and check-out processes, handling
reservations, and addressing guest inquiries and concerns.
Key Responsibilities:
• Greet and welcome guests upon arrival and departure with a friendly and professional
demeanor.
• Manage the check-in and check-out processes efficiently and accurately.
• Handle guest reservations, cancellations, and modifications promptly.
• Answer and manage incoming calls, emails, and messages from guests.
• Address guest inquiries, requests, and complaints in a timely and satisfactory manner.
• Maintain accurate guest records and update the hotel management system as necessary.
• Process payments and handle cash, credit card, and other forms of transactions.
• Provide information about the hotel's services, amenities, and local attractions.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Perform other duties as assigned by the front desk supervisor or hotel management.
Requirements:
• High school diploma or equivalent; hospitality or customer service training is a plus.
• Previous experience in a hotel front desk or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with hotel management software and basic computer skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Professional appearance and demeanor.
• Ability to stand for extended periods and perform light physical tasks as needed.
Working Conditions:
• Work is performed in a hotel lobby and front desk area.
• Shifts may include mornings, evenings, weekends, and holidays.
• The role requires standing for extended periods, handling guest luggage occasionally, and
performing other light physical tasks.
• A fast-paced environment that requires excellent time management and customer service skills.
• Interaction with a diverse range of guests, requiring patience and professionalism

Qualifications

See Above.

Details

Type of Position: Part-Time / Internship Position
Segment of Industry: Lodging Management
Salary: $15-$18 / Hour
Hours: 15-25

How To Apply

Email us your resume and or letter of interest to Brian Behler [email protected]

Application Deadline: Ongoing

Additional Information

www.hotelroserockford.com

Attached Document

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Posted: 9/2/26