Hotel Operations / Front Desk Associate

Mid Michigan Hospitality - Mount Pleasant , Michigan

Description

Mid Michigan Hospitality is seeking a motivated and personable individual to join our hotel team at either the Fairfield Inn & Suites by Marriott Grand Rapids Airport or SpringHill Suites by Marriott Grand Rapids North.

This position is designed for someone who wants more than a traditional front desk job. While the primary responsibility will be working at the front desk, the position provides an opportunity to gain exposure to the overall operation and management of a hotel.

This is an excellent opportunity for students interested in hospitality, tourism, business, management, customer service, or pursuing a career in the hotel industry.

Position Description

The Front Desk Associate is responsible for providing exceptional guest service while assisting with the day-to-day operation of the hotel.

Responsibilities may include:

Greeting guests and providing a welcoming check-in and check-out experience.
Answering phones and assisting guests with questions, requests, and reservations.
Processing guest payments and maintaining accurate guest accounts.
Handling guest concerns and working to resolve issues professionally.
Communicating with housekeeping and maintenance to ensure guest rooms are ready and hotel operations run smoothly.
Monitoring hotel activity and assisting with daily operational tasks.
Learning and utilizing hotel property-management and reservation systems.
Assisting with hotel reports, daily paperwork, and administrative responsibilities.
Learning how hotel occupancy, room rates, reservations, and revenue management affect hotel performance.
Gaining exposure to housekeeping operations, including room inspections, room readiness, quality standards, and productivity.
Learning about hotel sales, corporate accounts, negotiated rates, group business, and local business relationships.
Understanding guest reviews, guest satisfaction scores, and how hotels measure operational performance.
Assisting management with special projects and other operational responsibilities.
Working with hotel management to identify opportunities to improve guest satisfaction and operational efficiency.

A major benefit of this position is the opportunity to learn how the different areas of a hotel work together.

This position is intended to provide practical, real-world exposure to hotel operations while allowing the employee to develop valuable professional and leadership skills.

Qualifications

We are looking for someone who is:

Friendly, professional, and comfortable interacting with guests.
Reliable and dependable.
Able to communicate effectively with guests and coworkers.
Comfortable working in a fast-paced environment.
Detail-oriented and organized.
Willing to learn different aspects of hotel operations.
Able to work independently while also functioning as part of a team.
Comfortable using computers and learning new software systems.
Interested in hospitality, business, management, tourism, or customer service.

Preferred Qualifications

Current college student, particularly in Hospitality & Tourism Management, Business, Marketing, Management, or a related field.
Previous customer service, hospitality, retail, restaurant, or hotel experience.
Previous leadership or supervisory experience.

Hospitality experience is not required. We are willing to train the right candidate.

Details

Type of Position: Part-Time / Internship Position
Segment of Industry: Lodging Management
Salary: 15 / Hour
Hours: Approximately 15-30 hours per week, depending on the student's availability and the hotel's operational needs. Both part-time and full-time schedules may be considered.

How To Apply

Please submit the following:

Resume
Brief introduction explaining your interest in the position
Your preferred hotel location:
- Fairfield Inn & Suites Grand Rapids Airport
- SpringHill Suites Grand Rapids North
- Either location

Please email your application materials to:

[email protected]

Subject line: GVSU Hotel Operations Position – [Your Name]

Qualified candidates will be contacted to schedule an interview.

Application Deadline: October 31, 2026

Additional Information

This position is intended to provide students with meaningful, hands-on experience in the hospitality industry.

We operate two Marriott-branded hotels in the Grand Rapids market and believe that employees can learn significantly more when they understand how the entire hotel operates rather than only one department.

The position will begin primarily as a front desk role. As the employee becomes comfortable with front-office responsibilities, demonstrates strong performance, and expresses interest, management may provide additional opportunities to learn about other areas of the hotel.

This could include shadowing or assisting with housekeeping, sales, revenue management, operations, guest-satisfaction initiatives, and other management responsibilities.

For students interested in pursuing a long-term career in hospitality, this position can provide a strong foundation and an opportunity to learn directly from hotel management.

Location flexibility: Students may be considered for either of our Grand Rapids-area properties based on their availability, interests, and operational needs.

Compensation: Competitive hourly wage based on experience and qualifications.

Employer: Mid Michigan Hospitality
Industry: Hotel / Hospitality
Work Locations: Grand Rapids, Michigan

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Posted: 8/17/26