IT Help Desk launches self-service website

Students working at the IT Help Desk in Allendale.
Students working at the IT Help Desk in Allendale.

The IT Help Desk at Grand Valley serviced more than 20,000 requests for service (tickets) last year and had an average of 267 phone calls per day.

To make the process easier and quicker for the campus community to receive assistance with technology, the IT Help Desk launched a new, updated self-service system at www.gvsu.edu/itselfservice.

The online system allows students, faculty and staff members to submit a ticket, track work orders and find quick answers to questions. Other functions include gaming device registration and SPSS code requests.

“Our old portal didn’t have a functional self-service system, which is very important to have,” said Alisha Tirey, coordinator for Academic Systems in Information Technology. “This portal will continue to grow throughout the next year, with new features being added every month.”

The IT Help Desk on the Allendale Campus employees more than 30 students and is located in the lower level of Mary Idema Pew Library Learning and Information Commons. An IT Help Desk is also located at DeVos Center.

The IT Help Desks are open seven days a week; view hours here. Follow the office on Twitter at @GVSUithelpdesk.