Students working at the IT Help Desk in Allendale.
IT Help Desk launches self-service website
Apr 2, 2014
The IT Help Desk at Grand Valley serviced more than 20,000 requests
for service (tickets) last year and had an average of 267 phone calls
per day.
To make the process easier and quicker for the campus community
to receive assistance with technology, the IT Help Desk launched a
new, updated self-service system at www.gvsu.edu/itselfservice.
The online system allows students, faculty and staff members to
submit a ticket, track work orders and find quick answers to
questions. Other functions include gaming device registration and SPSS
code requests.
“Our old portal didn’t have a functional self-service system,
which is very important to have,” said Alisha Tirey, coordinator for
Academic Systems in Information Technology. “This portal will continue
to grow throughout the next year, with new features being added every month.”
The IT Help Desk on the Allendale Campus employees more than 30
students and is located in the lower level of Mary Idema Pew Library
Learning and Information Commons. An IT Help Desk is also located at
DeVos Center.
The IT Help Desks are open seven days a week; view hours here. Follow the office on Twitter
at @GVSUithelpdesk.
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