Job Title: Technology Acquisition Clerk
Classification: C2
Department: Information Technology
Updated: May 2022

Job Summary

Oversee shipping and receiving of selected product, including merchandise transfers between store locations. Provide backup and support to IT Operations Assistant.

Essential Functions

• Oversee operation of technology acquisition receiving area: logging and distributing U.S. Mail, UPS/Fed Ex shipments, Office Depot shipments and freight deliveries. Maintain a clean and organized area.
• Supervise unloading and logging of truck shipments. Notify appropriate individuals of discrepancies and/or damage.
• Produce receiving documents, record merchandise counts, and note discrepancies between purchase order and packing slips.
• Coordinate in-person technology pickups with departments.
• Pick up and deliver mail to IT offices.
• Make daily run between Allendale, Grand Rapids, and satellite campuses.
• Enter receiving data in information technology procurement software and print delivery location and warranty labels. 
• Assist with returns, verify quantities, and complete shipping paperwork.
• Responsible for physical technology inventory.
• Provide high level of customer service for all technology acquisition by responding to customer requests, questions, and complaints and assist in resolving problems.
• Hire, train, and supervise student and temporary employees.
• Knowledge of technology hardware and software.
• Experience with MS Office Suite, databases, inventory ticketing software, and Team Dynamix.
• Other related duties as assigned.

Non-Essential Functions

• Experience in Banner and OnBase.

Required Qualifications

• High school graduate or equivalent.
• Minimum of two years relevant work experience.
• Experience with various computer software applications such as Microsoft Office and/or equivalent.
• Ability to operate office equipment.
• Data entry experience.
• Typing and spelling competency.
• Possess strong verbal and written communication skills.
• Ability to provide quality customer service.
• Ability to work under pressure and meet deadlines.
• Ability to maintain satisfactory work performance and attendance records.
• Ability to successfully maintain positive intercultural and interpersonal relationships.

Preferred Qualifications

N/A

Supervision Received

Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.

Supervision Exercised

May be responsible for the coordination of work assignments for student employees.

Physical Demands

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

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