Secretary - Admissions Front Desk
Job Title: Secretary-Admissions Front Desk
Classification: C2
Department: Admissions
Updated: January 2019
Job Summary
A primary customer service contact for the admissions office, delivering an array of receptionist duties such as greeting visitors, answering the telephone, and scheduling appointments.
Essential Functions
- Performs receptionist duties such as receiving visitors, answering the telephone, scheduling appointments and taking messages.
- Receives, opens, routes mail and may compose responses to standard inquires.
- Maintains filing and/or database and record keeping systems on paper and/or computer.
- Prepares reports which may require compiling and computing statistical data.
- Disseminates information which may require explanation and interpretation of the university/departments/divisions policies and procedures including limited student advising.
- Acts as a liaison between department supervisor and department staff and/or campus community.
- May assist with departmental admissions process.
- Maintains records by performing duties such as monitoring tracking expenditures, and preparing statements for distribution regarding the status of records, lists, or accounts.
- Answer or refer inquiries from students, faculty, staff, and the general public regarding established policies and procedures; answer routine inquiries; and schedule appointments and meetings, facilities and events.
- Establish and maintain filing and recordkeeping systems.
- Inventory and order materials, publications, supplies and/or merchandise.
- Other related duties as assigned.
Non-Essential Functions
- Takes, transcribes and distributes departmental meeting minutes.
- Ability to communicate clearly and tactfully.
- Assists in the supervision of student workers.
Required Qualifications
- High school graduate or equivalent.
- Minimum of two years relevant work experience.
- Experience with various computer software applications such as Microsoft Office and/or equivalent.
- Ability to operate office equipment.
- Data entry experience.
- Typing and spelling competency.
- Possess strong verbal and written communication skills.
- Ability to provide quality customer service.
- Ability to work under pressure and meet deadlines.
- Ability to maintain satisfactory work performance and attendance records.
- Ability to successfully maintain positive intercultural and interpersonal relationships.
Preferred Qualifications
- Some college course work.
- Experience in higher education.
Supervision Received
Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.
Supervision Exercised
May be responsible for the coordination of work assignments for student employees.
Physical Demands
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.