Media Services Technician-Pew Campus
Job Title: Media Services Technician-Pew Campus
Classification: T3
Department: Academic Computing/Information Technology
Updated: September 2014
Job Summary
Provides support services to Pew Campus community by coordinating multimedia technology services for academic departments and conference service events.
Responsibilities
Essential Functions:
- Operates tests and monitors multimedia technology equipment during academic/non-academic classes, events and activities.
- Identifies equipment malfunctions and performs minor repairs.
- Maintains records and reports in information systems (including Banner, HEAT, EMS).
- Works with vendors to resolve equipment issues.
- Provides technical support for use of learning technologies.
- Addresses technical emergencies.
- Assists in maintaining an inventory of consumables and resources.
- Maintains inventory of IT-owned and operated equipment.
- Supervises student employees including tracking of activities.
- Other related duties as assigned.
Non-Essential Functions:
- Operates, tests and monitors distance learning media (ITV classrooms for academic and non-academic use).
- Training of faculty and conference services guests in the sue of classroom instructional technologies (computers, data projectors, VCR’s, monitors, overhead projectors, etc.)
- Maintains backup sources for equipment.
- Recommends equipment purchase and replacement.
Required Qualifications:
- High school graduate supplemented by two years of technical training.
- Minimum of three years related experience.
- Available to work flexible schedule including weekends.
- Demonstrated experience to successfully work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain positive interpersonal relationships.
- Demonstrated experience to successfully operate office equipment.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Working knowledge of multimedia switching systems such as Extron, Crestron, and AMX.
- Working knowledge of computer systems (Windows and Macintosh operating systems) AV production equipment, systems design, electronics and audio systems.
- Demonstrated experience to recognize equipment malfunctions & make minor repairs.
Preferred Qualifications:
- Bachelor’s degree.
- Supervisory experience.
- Desire to stay current with technological advances in related fields.
Supervision Received:
Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility. .
Supervision Exercised:
Hire, train, schedule and coordinate the work of student employees and may act as lead worker to PSS staff members within the department/unit/division.
Physical Demands:
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.
For questions regarding employment, email Human Resources. TDD Callers: Call Michigan Relay Center 1-800-649-3777.