Benefit Vendors and Contact Information

Medical Insurance
  • Priority Health - 800-446-5674 , Priority Health is our, Third Party Administrator, that administers the Standard PPO,  High Deductible Health Plan PPO Plan and the GVSU Standard Priority Health HMO Plan.  In addition to processing claims Priority Health provides you around-the-clock, online access to a wealth of information to help you manage your benefits and your health. You can check your claims, find a provider, review eligibility, download forms and order new id cards. Priority Health has an App. The app for iPhone is available from the iTunes App Store. The Android app is available in Google Play.
    • Priority Health PPO Network - Locate a participating provider in the Priority Health PPO Network
    • Priority Health HMO Network - Locate a participating provider in the Priority Health HMO Network
    • PHCS - If you are enrolled in the GVSU High Deductible PPO or Standard PPO Plans and are travelling outside of the Priority PPO network, (Michigan, Indiana and Ohio), look for providers in the PHCS network. Claims for providers participating in the PHCS network will be processed as in-network. You can find the contact information for PHCS on the back of your medical plan ID card.  800.678.7427
  • INFINISOURCE - 866.370.3040 - Infinisource is our Third Party Administrator that administers our Flexible Spending Plans.  Create an online an account and you can File a Claim online, Check your account balance and view your account activity, claim history and payment (reimbursement) history.
  • UMR (Former Third Party Administrator) - 800.826.9781 Group Number 76410145

Health Savings Account

  • United Bank (HSA Vendor)
    If you have specific questions about the process for opening your HSA contact United Bank:
    Eric Soya, Gaslight Village Branch (East Grand Rapids), 616-559-4534 or 800-968-1990 x 4534
    Nancy Martin, Rockford Branch, 616-863-6081 or 800-968-1990 x 4200
    John Knoppers, Corporate Branch (East Paris Avenue), 616-559-4556 or 800-968-1990 x 4556 
Prescription Coverage
  • Caremark  
    Locate participating retail pharmacies near you, see what you will pay for a specific drug, learn how to have your prescriptions delivered to your home, check your benefit coverage and verify coverage for eligible dependents. Caremark is the Provider for Standard PPO, High Deductible Health Plan PPO Plans & Priority Health Standard HMO medical plans
  • CVS/Caremark Customer Service : 888-549-5789
    Group ID: GVSUN   RxBin: 610029   RxPCN: CRK    
    Cash Card Group #1834
Dental Insurance
  • Delta Dental – 800-482-8915
    You can verify eligibility and benefits for yourself as well as spouses and dependents, check the status on claims, print an ID card, print a claim form and have access to a Dentist Directory - all through the Consumer toolkit.
Vision Insurance
  • EyeMed – 866-939-3633
    View information about the vision insurance program or locate a participating provider. Group number #9736802
Life Insurance and Long Term Disability Insurance
Retirement Planning
  • Fidelity Homepage  - 800-343-3548
    Access fund information, IRA evaluators, daily fund prices, and online trading.
  • TIAA - CREF Homepage - 800-842-2776
    Access product and account information, current performance reports, change your address, conduct transactions, read and order current prospectuses.
Other Benefits
  • Campus Recreation
    Register with the Campus Wellness Program, check activity schedules and more!
  • Social Security Administration (SSA)
    Learn about social security, get a statement, and access SSA forms.
  • The Rapid
    "Leave the driving to us! All faculty and staff ride for free on The Rapid shuttle bus lines between campuses, on campus, and all over Grand Rapids."
  • YMCA of Greater Grand Rapids
    Find Grand Rapids locations, view activity programs, and read helpful athletic and nutritional information.

Page last modified April 8, 2014