E-BILL / ITEMIZED STATEMENT FAQ
What is an E-bill?
Students will be notified by email when new charges have been added to their account or when a monthly payment becomes due.
How to Access Your E-bill /Itemized Statement?
Student Login: Enter Network ID and password here myBanner
Proxy Login: Enter email and password here Guardian/Family (Proxy) Access Login
After logging in, click on Student, select Student Account, select Student Account Information, select View Statement.
Why didn't I receive an email letting me know that my e-Bill is ready?
E-Bill email notices are sent approximately 3 weeks before a payment is due. It is the responsibility of every student to keep the University informed of changes in e-mail addresses. A by-product of mass e-mail is the filtering of these messages by automatic spam detection and filtering settings supported by e-mail clients. While we have taken all possible precautions to ensure that our e-bill notifications and payment notifications are not picked up as spam, you may need to review your e-mail software's spam or "junk" mail filter settings just in case. Regardless of whether or not your e-Bill notice is successfully received, you are still responsible for timely payment of your tuition bill. Undeliverable messages returned because of either a full in-box or use of a spam filter will still be considered delivered.
How do I set up E-bill notification for Third Parties?
Click on myBanner enter your Network ID and Password, select Personal Information, then select View or Update E-mail Addresses. From there you will be able to enter up to two Third Party email addresses (P1 and P2). Billing emails are sent to the PR, P1 and P2 email addresses.
ITEMIZED STATEMENT FAQ
Where can I get an itemized statement?
Itemized Statements are available on-line.
- Click on myBanner
- Enter your Network ID and Password
- Select Student
- Select Student Account
- Select Student Account Information
- Select View Statement
- Select any of the "Statement " buttons for the appropriate term
Where can I get an itemized statement for a semester prior to Fall 2007?
You can email student accounts at firstname.lastname@example.org with a request for a specific semester or semesters.
Why am I assessed a $20 processing fee when paying by debit/credit card?
A company named CORE Business Technologies handles our student accounts credit/debit card transactions. They assess a non-refundable $20 fee on each transaction regardless of the payment amount. While credit cards offer a convenient method for students/parents to pay on their student account, the cost to the University has increased to more than $500,000 per year in merchant fees. The reduction in state funding combined with our efforts to maintain tuition increases to acceptable levels, has led us to this decision. Those students/parents that want the convenience of paying their student account with a credit/debit card will share in the costs of providing the service. This will benefit the university and all of its students by allowing us to keep the tuition increase as low as possible.
Why do I have a late fee on my account?
Any charges unpaid by the statement due date will result in a hold on your account and transcript requests and prevent registration activity. Late fees in the amount of 1% will be assessed each month on the past due balance. Delinquent accounts will be sent to a collection agency and will be placed on your credit report. You will be responsible to pay all late fees, costs of any collections agency, which may be based on a percentage at a maximum of 35% of the debt, and all costs and expenses, including reasonable attorney's fees we incur in such collection efforts. All payments that are returned by the bank are subject to a $20 returned check fee. Returned payments made towards tuition or a past semester charge could result in class cancellation if not paid in a timely manner. If a check is returned for insufficient funds we may present it to the bank electronically.
Why do I have a financial hold preventing registration and transcripts?
If you have a past due balance on your student account, you may have a financial hold preventing registration and transcripts. Once payment is made, the hold will be lifted immediately. If you would like to talk to someone about your hold, you may call the Student Accounts Office at (616) 331-2209, Monday through Friday, 8:00 am to 5:00 p.m.
When I try to make a payment, a blank screen shows and I cannot enter the payment information.
Are you using a computer through an employer? Many companies have firewalls, etc. This will prevent you from being able to access the site or utilize some of the functions.
Are you using a Mac computer? Please contact the Computing and Technology Support Help Desk at (616) 331-2101 for assistance.
What is the mailing address for the Student Accounts Office?
Grand Valley State University - Student Accounts 1049 James H. Zumberge Hall (1049 JHZ) 1 Campus Dr. Allendale, MI 49401-9403