Student Account

E-BILL FAQ

What is an E-bill?
Students will be notified by email when new charges have been added to their account or when a monthly payment becomes due.

How to Access Your E-bill?

Student Login: Enter Network ID and password here myBanner

Proxy Login:  Enter email and password here Guardian/Family (Proxy) Access Login

After logging in, click on Student, select Student Account, select Student Account Information, select View Statement.

Why didn't I receive an email letting me know that my e-Bill is ready?
E-Bill email notices are sent approximately 3 weeks before a payment is due. It is the responsibility of every student to keep the University informed of changes in e-mail addresses. A by-product of mass e-mail is the filtering of these messages by automatic spam detection and filtering settings supported by e-mail clients. While we have taken all possible precautions to ensure that our e-bill notifications and payment notifications are not picked up as spam, you may need to review your e-mail software's spam or "junk" mail filter settings just in case. Regardless of whether or not your e-Bill notice is successfully received, you are still responsible for timely payment of your tuition bill. Undeliverable messages returned because of either a full in-box or use of a spam filter will still be considered delivered.

How do I set up E-bill notification for Third Parties?
Click on myBanner enter your Network ID and Password, select Personal Information, then select View or Update E-mail Addresses. From there you will be able to enter up to two Third Party email addresses (P1 and P2). Billing emails are sent to the PR, P1 and P2 email addresses.

ITEMIZED STATEMENT FAQ

Where can I get an itemized statement for this semester?

Itemized Statements for Fall 2007 and after are available on-line.

  • Click on myBanner
  • Enter your Network ID and Password
  • Select Student
  • Select Student Account
  • Select Student Account Information
  • Select View Statement
  • Select any of the "Statement " buttons for the appropriate term

Where can I get an itemized statement for a semester prior to fall 2007?

You can email student accounts at studenta@gvsu.edu with a request for a specific semester or semesters.

PAYMENT FAQ

Why am I assessed a $20 processing fee when paying by debit/credit card?
A company named CORE Business Technologies handles our student accounts credit/debit card transactions. They assess a non-refundable $20 fee on each transaction regardless of the payment amount. While credit cards offer a convenient method for students/parents to pay on their student account, the cost to the University has increased to more than $500,000 per year in merchant fees. The reduction in state funding combined with our efforts to maintain tuition increases to acceptable levels, has led us to this decision. Those students/parents that want the convenience of paying their student account with a credit/debit card will share in the costs of providing the service. This will benefit the university and all of its students by allowing us to keep the tuition increase as low as possible.

When I try to make a payment, a blank screen shows and I cannot enter the payment information.
Are you using a computer through an employer? Many companies have firewalls, etc. This will prevent you from being able to access the site or utilize some of the functions.

Are you using a Mac computer? Please contact the Computing and Technology Support Help Desk at 616-331-2101 for assistance.

What is the mailing address for the Student Accounts Office?
Grand Valley State University - Student Accounts 1049 James H. Zumberge Hall (1049 JHZ) 1 Campus Dr. Allendale, MI 49401-9403