Listed below are frequently asked questions regarding Service Tracker. If you have a question that you don't see on here, please feel free to contact us at or visit our office at 1108 Kirkhof Center (right next to the Office of Student Life). Thank you!

What is Service Tracker?

Service Tracker is an easy tool provided through the Community Service Learning Center that allows students to build a volunteer and service portfolio. The system keeps track of volunteer hours over the course of your college career.

Why should I use Service Tracker?

Service Tracker tells you the total hours an individual volunteered throughout their college experience. Service Tracker is also able to filter down service hours to be more specific (date, community partner, course, student organization, or service type). This tool can be useful when applying for jobs, internships, or graduate school.

What is the difference between Civic Engagement and Direct Service?

Civic Engagement is working to make a positive difference in the community through activities of personal and public concern that work to the benefit of the community.

Direct Service is hands-on volunteer work that is done with a non-profit organization, school, church, community organization, or community.

What kind of organization can I list as a Community Partner?

The only organizations that should be entered as Community Partners are 501(c)(3)'s and government agencies. These would be the organizations/agencies that you are serving WITHDo not enter student organizations -  you do not serve the student organization, but rather the community.

Why can’t I log my hours for more than one organization?

In the 2016-2017 school year, the CSLC changed the system used for Service Tracker and that function is no longer available.

Why is the organization I need to log my hours not listed?

Service Tracker is linked with Laker Link and you must be a part of the Registered Student Organization’s Laker Link portal to be able to report hours for that organization. What is Laker Link, you ask? Go to for more information.

I need to pull hours for my student organization, how do I do that?

Please email the Community Service Learning Center at stating your organization’s name, the date range, and your position within the organization.  From there, we are happy to pull you a report within 5 business days of your request.

How do I pull my own Service Tracker hours?

Go to the service tracker website and on the Dashboard tab, click Export Results. This will open an excel document that you can download and use for your own purposes.

What happened to all of my old service entries?

In the 2016-2017 school year, the CSLC changed the system used for Service Tracker and some entries did not pull over correctly. We apologize for the inconvenience.

Who can I contact if I have any issues with Service Tracker?

Please contact Liz Collver, Assistant Director of Student Life, at or 616-331-3471 and she will be happy to help you.

This is so cool! I want to do some service and start tracking my hours right now, how do I do that?

Check online at and click on Find an Engagement Opportunity or come visit the Community Service Learning Center (1108 Kirkhof Center, right next to the Office of Student Life) and we can help you set something up!

Page last modified July 9, 2018