Refund Policy

General Refund Policy

  • A refund request must be submitted through the Campus Recreation Refund Request Form. It may take up to 4 weeks to process.
  • All refunds are subject to a 25% processing fee. If the registration fee is over $50, processing fee will be a flat fee of $10.
  • If payment was made by credit card, the refund is returned to the original credit card.
  • For purchases made by cash or check, established University procedures are followed, which may take up to four weeks for the refund to be processed.
  • Cash refunds are not permitted by University accounting policy.
  • Programs that are canceled or rescheduled will receive a full refund without a processing fee (excludes single group exercise, small group training, and intramural games). 
  • Full refunds will be granted if you have a documented medical excuse.
  • If the refund request is denied, an explanation as to why it was denied will be provided.

Fitness and Wellness Services

Group Exercise

  • Group Exercise passes are nonrefundable without valid documentation and approval from the Fitness and Wellness Center staff. 

Service Request

  • Refunds are available if requested at least 2 whole business days before the session. Refunds are subject to a processing fee.
  • Refunds requested within 2 whole business days before the scheduled session are nonrefundable.

Small Group Training & Swim Lessons

  • Refunds will be issued if a waiting list exists and the spot can be filled. Refunds are subject to a processing fee.

CPR, First Aid, AED Classes

  • Full refunds will be given to participants for a class that is cancelled. 
  • Refunds, less a processing fee, will be given to those who withdraw from a class with a minimum of 3 business days in advance of the scheduled start date.  
  • No refunds will be given to participants who withdraw from courses within 2 business days of the class except for documented medical conditions.

Sports Programs

Club Sports

  • Refunds are the responsibility of the individual club

Intramural Sports

  • The team captain that paid for the team (whose name appears on the receipt) must submit a refund request.
  • Refunds will be issued if a waiting list exists and the spot can be filled. Refunds are subject to a processing fee.

Outdoor Adventures

Equipment

  • Equipment refunds are available for a full refund if submitted 2 whole business days prior to the scheduled reservation. Refunds are subject to a processing fee.
  • Equipment refunds are available for a 50% refund if submitted 1 whole business day prior to the scheduled reservation. Refunds are subject to a processing fee.
  • Equipment refunds are nonrefundable if submitted less than 24 hours prior to the scheduled reservation.

Reservations

  • Facility reservations are refundable if requested 2 whole business days before the scheduled reservation. Deposits are nonrefundable.

Trips

  • Refunds will only be issued if a waiting list exists and the spot can be filled. Refunds are subject to a processing fee.
  • Full refunds will be granted if a trip is canceled due to weather, objective hazard, or low enrollment. 


Page last modified October 23, 2017