Parkmobile Pay-by-Cell FAQ's


  • Parkmobile provides a mobile payment service, including help support.
  • Pay for parking via a smart phone app, toll free number, or the web.
  • No coins/cash needed.
  • Parkmobile can send reminders by text message so you can extend your parking time without returning to your car.

When you set up your account, you elect to pay by credit card or PayPal. Payments are usually posted the same day, so you can login to your Parkmobile account and see your parking transactions on your Parkmobile page.

  • Download the FREE app here or call the toll-free number on the green ParkMobile sticker on each meter to register for a ParkMobile account; you will need your license plate number and a method of payment (credit card or PayPal).
  • After parking in a space, use the ParkMobile smartphone app to access your account, or call the toll-free number on the sign.
  • Key in the zone number located on the sticker (this number is different for every parking space and can be saved in your account).
  • Opt-in to have ParkMobile send a text 15 minutes prior to the expiration of your parking transaction; You can either add time or get back to your car on time.

Call the toll-free number posted on the green Parkmobile sticker (1-800-280-4146).

At any meter on both Allendale and Pew Campus displaying the Parkmobile sticker. You may park at "Failed / Out of Order" meters as long as you are paying with Parkmobile.

No. All transactions are real-time. You should be parked in the space before you begin your parking transaction.

It depends on the parking restrictions of the lot. Your parking transaction will continue until you have reached the maximum time limit for which you have paid, just like a meter.

Parking can be purchased by the hour for up to four hours at most lots with the exception of meters located in housing areas. Meter enforcement hours are as follows:

 

Housing areas: 24 / 7 

 

Academic areas:

Monday - Thursday:  7 am - 6:30 pm

Friday:  7 am - 5 pm.

No. Your parking transaction is for a specific Parkmobile zone. If you move to another zone, you will have to pay again.

No. You will need to enter the Parkmobile zone number specific to that parking lot.

When you use the mobile app or call to start the parking session, you key in a zone number. Parkmobile’s system recognizes your cell phone number, connects it to your license plate number and activates your parking in that specific zone. The GVSU parking enforcement staff verifies your parking session by matching the license plate to the zone number.

Citations issued by parking compliance staff can be paid and appealed with online at www.gvsu.edu/parking.  If you paid for parking via ParkMobile, you can obtain a receipt for your parking transaction from your ParkMobile account. Other than supplying confirmation of payment, ParkMobile can not help resolve a parking dispute.

Academic meter hourly rate = $1.50 per hour or $.30 per 12 minutes (maximum of 4 hours)

Housing meter rate = $.25 per 15 minutes (maximum of 30 minutes)

There is no additional charge the service (unless your cell provider charges for text messages). However, you will be charged with a $0.35 convenience fee if you choose to par to extend your parking transaction.

You can go online to your ParkMobile personal page anytime to make changes to your account, review parking charges, print parking transactions and receipts, or export data to another format.

Contact ParkMobile right away. Give them the details and they will help you resolve the problem. Grand Valley State University cannot resolve charge disputes because ParkMobile is the agency that collects the charges.

ParkMobile does not issue refunds for parking transactions. Grand Valley State University cannot issue refunds for ParkMobile transactions.

  • ParkMobile does not enforce parking lots
  • ParkMobile does not accept or process citation appeals
  • ParkMobile does not issue refunds

The ParkMobile system is PCI DSS level 1 compliant and your ParkMobile personal page is SSl 256 encrypted.



Page last modified November 5, 2018