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If you are experiencing a computer related issue on your GVSU Windows 7 machine, it could possibly be resolved by a IT support person by using a remote connection to your computer.
This process will allow the IT support person (remote user) to be able to work with you (end user) on your machine without having to come to your location. The remote connection default is to allow the remote user to view the end users' desktop and observe what the end user does. The end user can also grant the remote user access to share control of your desktop to help resolve an issue. It is highly recommended that the remote user and end user communicate over the phone during this process, but a chat option is also available.
Starting the Remote Connection
End User: ( This will indicate who the information below pertains to)
Granting Shared Control
Note: Only One of you can control the mouse cursor at a time.
Stop Sharing & Disconnect