Client Services Coordinator

Grand Valley State University - Grand Rapids, Michigan


Primary Duties:

  • Plan and coordinate conference and events for University and non-University groups.
  • Provide¬†direct contact with conference coordinators of University and outside organizations.
  • Schedule and coordinate conference/event logistics, including food service, audio visual, and room set up.
  • Serve as an event liaison, meeting with clients and providing support to clients during events; serve as manager on duty providing supervision of support staff during events.
  • Process and provide oversight for all assigning events which do not require site familiarization by the client or actual event site management as follows.
  • Finalize assigned event logistics, identify special needs, and confer with the Client Services Manager or Director of Conference Planning & Hospitality Services when required.
  • Be thoroughly knowledgeable with all campus facilities and of all policies, personnel, and departments which impact the use/rental of facilities.
  • Determine and communicate anticipated service needs, including food service, audio-visual, security, and any special set-up arrangements with office colleagues, Public Safety, and Media Services.
  • Respond to inquiries for informational materials, formatting customized proposal letters to accompany promotional materials.
  • Coordinate and provide site visits for meeting planners, event contacts.
  • Develop and maintain positive relationships with University and non-University clients; effectively use interpersonal skills to deal with a diverse range of constituencies, exhibit excellent customer service skills.
  • Monitor and inspect banquet menu items and complete an event evaluation form as Manager on duty.
  • Requisition and closely monitor alcohol service during scheduled shifts.
  • Perform "hands-on" activities as needed, including set up, service, and teardown of related services.
  • Perform other duties as required/assigned by leadership.


Required Knowledge, Skills, and Abilities:

  • Bachelor's degree.
  • Demonstrated ability to independently organize, prioritize, and perform multiple tasks.
  • Must have excellent communication and customer service skills.
  • Works is fast-paced, with a multiplicity of detail.
  • Ability to maintain a satisfactory work performance and attendance record.
  • Proficient in the use of personal computers and software applications.


Preferred Knowledge, Skills, and Abilities:

  • Bachelor's degree in hospitality, hotel/restaurant management or related field.
  • Supervisory/management experience in customer service preferred, hotel or conference center experience.


Type of Position: Full-Time Position
Segment of Industry: Meeting & Event Management
Salary: $44,000.00 / Year
Hours: 40

Company Information

Grand Valley State University
301 Fulton St W.
Grand Rapids, Michigan 49504
Contact: Conference and Event Planning Conference Services Assistant

How To Apply

GVSU Client Service Coordinator (Adjunct)

Application Deadline: 5/17/2024

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Posted: 6/6/24