What is workplace conflict?
Conflict is simply defined as a sharp disagreement or opposition of interests or ideas. In any workplace where people are working together, conflict is a normal and natural occurrence. Workplace conflict tends to lower the team morale, increase absenteeism, and decrease productivity.
It has been estimated that supervisors spend at least 25 percent of their time resolving workplace conflicts. The most common response to any situation of conflict is the flight-or-fight response; some prefer run away or avoid the situation at all costs, and others prefer to battle it out. In either case, we often feel uncomfortable and dissatisfied with the outcome because no resolution is achieved.
By learning how to constructively resolve conflict, we can turn a potentially destructive situation into an opportunity for growth, creativity, and enhanced performance.