Parking Operations Coordinator
Job Title: Parking Operations Coordinator
Classification: C3
Department: Facilities Services Grand Rapids and Regional Centers
Updated: March 2021
Job Summary
Oversees all parking operations services for the Allendale campus. Is responsible for monitoring parking lot usage and traffic flow. This position works with a team that identifies parking issues and seeks appropriate resolutions.
Essential Functions:
- Oversee and maintain parking lot and traffic flow operations as a lead worker assigning work to temporary and student personnel
- Works collaboratively as a member of the parking team to identify university wide parking issues and find appropriate resolutions. The team is also responsible for all parking related tasks and considerations for GVSU campuses while maintaining identified protocol and procedures.
- Coordinates the issuance of parking citations by training, monitoring and at times walking the lots with student staff responsible for monitoring parking lots and appropriateness of usage
- Coordinates meter/pay station collections and transportation of money to registration desk.
- Maintains meters and pay stations including audit reports and diagnostics. Troubleshoots and reports findings to parking manager. May directly contact IT, Facilities and/or the vendor once a report is provided to parking manager and direction on how to proceed has been identified.
- Coordinates the cash balances and deposit of parking counter daily intake
- Responsible for the maintenance and updates of the Parking Services website; coordination, scheduling and minute taking/distribution for all parking related meetings; maintenance and updating of the parking events calendar
- Coordinates and takes the lead team role for special parking events
- Create, analyze and distribute assigned and self-initiated reports
- Responsible for the equipment used by parking services (inventories, maintains, troubleshoots and communicates with vendors and/or IT/Facilities if there are issues) Communicates all issues including corrective steps taken and outcomes to parking team. Makes suggestions for updating and replacing equipment
- Assists with mass permit sales, move on/off campus, university events requiring special parking accommodations, scheduling and training staff for planned and unplanned events (football games, emergency response)
- Respond to customer requests, complaints and questions. Finds solutions that can be unique with a focus on customer service
- Responsible for electronic and hard copy record keeping affiliated with parking operations
- Works with parking team to develop procedures and employee handbooks as needed for the smooth and efficient operation of the parking desk / parking department and distributes within the office
- Hire, train, guide and schedule student and temporary employees
- Working/applicable hands on knowledge of activities that take place at the parking counter in both Allendale and Grand Rapids locations. Required to fill in as needed.
- Other duties as assigned
Non-Essential Functions:
Not Applicable
Required Qualifications:
- High school graduate or equivalent.
- Minimum of three years of relevant work experience.
- Experience with various computer software applications such as Microsoft Office and/or equivalent.
- Demonstrated experience to successfully operate office equipment.
- Data entry experience.
- Typing and spelling competency with grammar and proofreading skills.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully provide quality customer service
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Ability to work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Ability to successfully maintain positive intercultural and interpersonal relationships.
Preferred Qualifications:
- Higher education experience
Supervision Received:
Receives general instruction from a designated supervisor but is generally expected to work independently.
Supervision Exercised:
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.
Physical Demands:
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.