Responsibilities

• Uphold the mission, vision, and values of the University and Department 

• Abide by FERPA regulations; maintaining confidentiality of student records 

• Abide by Clery and Responsible Employee regulations; serving as a Campus Security Authority (CSA) which includes specific training, notification of role, and reporting responsibilities 

• Abide by Housing and Residence Life, Student Code, Information Technology and other University policies, conditions and guidelines 

• Answer phones, respond to emails, and complete other administrative/clerical tasks. 

• Provide excellent customer service, coordinating appropriate response to residential concerns and facilities issues 

• Maintain records and written communication with teammates via regular and thorough entries in the GroupMe and Desk Log 

• Maintain consistent attendance and punctuality at all scheduled work shifts, meetings and trainings 

• Utilize technology to perform job duties including The Housing Director, Google Suite, and GVSU website 

• Other duties as assigned by supervisor(s) 

Qualifications & Requirements

• Current Grand Valley State University student 

• Good academic and disciplinary standing 

• On-campus resident (at hire; returning employees are not required to live on campus). 

• Available to work approximately 10-20 hours per week during the academic year (Fall and Winter terms). On-campus student employees cannot exceed 25 hours a week (20 hours a week for international students) 

• Available to work approximately 30-40 hours per week during the Spring/Summer terms.  

• Candidates with Work Study status through their financial aid award are preferred, but it is not a requirement  

• Familiarity with Microsoft Office, Google suite, as well as general computer literacy 

• Ability to provide positive customer service practices 

• Ability to work with limited supervision, using independent judgment and initiative 

• Ability to manage low level emergency/crisis response situations  

• Ability to work independently as well as part of a team 

• Strong critical thinking and problem-solving skills 

• Flexibility to work some night/weekend shifts and term breaks 

Compensation & Supervision

• Mail & Package Center Assistants are considered student employees at the wage rate of A2. Click here for more information about on-campus wage rates. 

• This position is supervised by the Facilities Coordinator and Mail & Package Center Supervisors. 

Grand Valley State University Housing and Residence Life employment opportunities are open to eligible/qualified persons without regard to race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, marital status, or family status. Persons with disabilities have the right to request and receive reasonable accommodations.