Student Employee FAQ


Question Answer

What do I do if I have a financial hardship as a result of classes being cancelled, having to move off-campus, or any other issues concerning COVID-19?

Please contact the Office of Financial Aid & Scholarships with any financial hardship concerns at finaid@gvsu.edu.

How should student employee hours be reported in Ultratime?

Student employees may only report the hours actually worked in Ultratime.  Supervisors may only approve Ultratime hours for hours actually worked.

How do the changes as a result of COVID-19 effect my on-campus student employment job?

You should contact your supervisor to discuss how your job may be impacted.

How can I get my paper pay check?

Effective immediately Payroll will no longer be handing out paper paychecks on campus.  This is for the protection of all staff, faculty, student employees and our campus community.  For those of you who have paychecks from past pay periods we will be mailing them to your permanent address on record on Monday 3/23 and Tuesday 3/24.  

For all future pay days we will be mailing out the paper paychecks the day before payday.

Can I report hours in Ultratime even if I am not working?

No. Only hours actually worked may be reported in Ultratime.

As a student employee, can I work more than my normally scheduled hours?

You will have to discuss your work schedule with your supervisor. However, the policy that students can work a maximum of 25 hours/week (20 hours/week for international students) remains in effect.

Student Employee Supervisor FAQ


Question Answer

What if I have a student employee who doesn't want to/cannot work, but are concerned that not working will cause a financial hardship?

Encourage them to reach out to us!  We can work with them to discuss their options.

Is remote work available for student employees?

You may consider remote work for students, alternative schedules, or other means to continue to get work done, while being mindful of safety (as you are doing for other staff).

How should I handle my Graduate Assistant's hours/work?

As a Graduate Assistant supervisor, you were sent an email on Thursday, March 12 by the Graduate School.  Please refer to this email for specific information on Graduate Assistant schedules, remote work, and making up hours.  Please reach out to Irene Fountain if you have additional questions.

How do the changes as a result of COVID-19 effect my on-campus student employee?

If you have students who can work and want to work, you can have them work per the normal student employment guidelines.  If you have more specific questions, you should contact your appointing officer.

Can I approve hours in Ultratime for my student employee, even if they did not work during those hours?

No. Only hours actually worked should be reported in Ultratime.

Financial Aid & Scholarships FAQ


Question Answer

When will my housing refund be processed?

For detailed information, visit: https://www.gvsu.edu/housing/students/winter-2020-move-out-info-180.htm#creditprocessfaq

Housing credits for the remote learning period running from March 16 to the end of the winter semester will be sent to student accounts soon. Credits for the remainder of the semester are calculated based on the daily rate for a resident's living assignment. Watch your email for detailed information about this process.

Meal plan credits for the remote learning period running from March 16 to the end of the winter semester will be sent to student accounts soon. Credits are calculated based on unused winter semester meals and unused winter semester and fall semester rollover dining dollars.  Watch your email for detailed information about this process.

Normal refund procedures apply (check or direct deposit) for prorated housing, dining, or parking credits that result in an overpayment to the university. In some cases, credits will pay toward or pay-off an outstanding balance due to the university.

What do I do if I have a financial hardship as a result of the classes being cancelled, having to move off-campus, or any other issues concerning COVID-19?

Please contact the Office of Financial Aid & Scholarships with any financial hardship concerns at finaid@gvsu.edu.

Is there any change to the deadline for the incoming merit-based scholarships for freshman and transfer students?

For new students entering GVSU for the 2020/21 academic year, the Admissions Office has extended the deadline for accepting documents from students that were admitted by December 31, 2019.  Any first time student admitted by December 31, 2019 may send updated documents to the Admissions Office until August 28, 2020 for scholarship consideration. 

Transfer students admitted by March 1, 2020 may send updated documents to the Admissions Office until August 28, 2020 for scholarship consideration.

 

Is the final winter semester payment deadline?

The final payment plan installment has been extended to April 24th.  If you are unable to pay by this date, please call the Student Accounts Office at 616-331-2209, Monday through Friday, 8:00 and to 5:00 pm.

Is the Office of Financial Aid & Scholarships still open at this time?

The Office of Financial Aid & Scholarships, including Student Employment, is open Monday-Friday 8am-5pm.  We are currently restricting walk-in traffic. If you have any questions, please call (616-331-3234) or email (finaid@gvsu.edu).  We are sorry for the inconvenience. 

I don't have/can't afford internet access or access to a computer.  What options do I have while my classes are moved online?

Comcast is offering their 'Internet Essentials' package free for low-income customers for 60 days, please visit: www.internetessentials.com

If you feel that you will be unable to be successful in online coursework due to a financial hardship, please contact us at finaid@gvsu.edu

I am a Thompson Working Family Scholar and am unable to complete my service hours, as a result of closures, interruptions, etc. due to COVID-19.  What should I do?

We have extended the deadline to complete and enter your service hours into the Service Tracker to July 31, 2020.  Please visit the following link for more information: https://www.gvsu.edu/thompsonscholars/information-about-covid-19-and-service-hours-requirements-13.htm

How is COVID-19 impacting my study abroad and financial aid?

If you have specific questions about your study abroad financial aid, please contact us. For general Study Abroad updates, visit: https://www.gvsu.edu/studyabroad/coronavirus-covid-19-1818.htm

How can I submit my outstanding financial aid documents?

The Office of Financial Aid & Scholarships will not be receiving US mail or faxes while the state of Michigan is under the Stay Home order.  During this time, please email all financial aid documentation to finaid@gvsu.edu.

Can I only receive financial hardship assistance if I am an on-campus student employee?

No. Any student with a financial hardship should contact our office at finaid@gvsu.edu.