AP Leadership: Module 4 - Customer Service
Date and TimeWednesday, December 6, 2017
8:30 AM - 11:30 AM
- Kirkhof Center » RM 2270
MODULE 4: Customer Service
Presenter: Paul Stansbie, Associate Dean, College of Community and Public Service
Register at www.gvsu.edu/sprout. This program is limited to AP Staff.
Participants will learn how to:
- Think of students, parents, visitors, faculty and staff as customers and how to demonstrate commitment to all customers through respect, knowledge, responsiveness and courtesy.
- Build long-term customer relationships by anticipating, listening to, understanding, effectively communicating with, and meeting or exceeding our customers' needs.
- Meet individual needs, paying attention to people from diverse cultures and those with special needs.
- Give timely responses to customer questions and take personal responsibility for providing service that is convenient, prompt, and efficient.
Prior to this Module, participants are expected to view webinar and pass quiz of:
LEADERSHIP IQ: 7 Psychological Secrets of Great Customer Service
Human Resources firstname.lastname@example.org or 616-331-2215.