Skip to main content

Blackboard Known Issues

1/16/2018 - Blackboard Collaborate has stopped working with Firefox.  Please use Chrome to conduct a Bb Collaborate session. We hope this will be resolved quickly


Reordering Items on Blackboard

Blackboard screen may become scattered and turn grey. The item you are trying to rearrange bounces all over the screen or can't be moved. To fix this, you will have to clear your browser cookies and cache.

An additional work around is to use the Keyboard Accessible Reordering.

Microsoft Edge

The new Windows 10 browser, Microsoft Edge, is listed as being supported by Blackboard. At this time the GVSU Blackboard Support group recommends Firefox, Chrome or Safari.  A list of Blackboard supported browsers can be found here.


Course Availability

Students: If you do not see your course(s) in Blackboard please contact your professor first, as the faculty may have not yet made the course(s) available to you.


Course Not Listed

If your course(s) are not listed in Blackboard, check that you are listed as the instructor in Banner. If not, request that your department update Banner. You must be listed as the instructor of record in Banner to be assigned your courses in Blackboard. If your course is in Banner, but not Blackboard, contact

Making Courses Available to Students

Go to Customization > Properties and Set Availability, click "Yes" then "Submit."

Horizontal Scroll Bar Missing

If you find that you are missing your horizontal scroll bar while in Grade Center, click in a students grade box and using you keypad arrows to page to the right or left. If you are using Chrome or Safari on a Mac, then you can also fix this issue by editing the System Preferences on your machine. Open the System Preferences window, select "General", and then chose "Always" for the "Show Scroll Bars" setting. 

Instructors cannot access prior Group Assignment submissions

Instructors can only access the last Group Assignment attempts. If an Assignment is created allowing multiple attempts and the Group make 2 or more submissions, only the last attempt is available to the Instructor. If the Instructor tries to access the first/previous attempts an error occurs.

Course Copy - Duplicate Content Areas

When completing a course copy, content areas such as "Assignments" and "Course Documents" are copied into content areas, as opposed to the existing content areas in your course. Before attempting to re-copy your course, check that there are not duplicate content areas. To remove the empty content areas, select the gray double drop down arrow to the right, and select delete.

Course Copy - Course Quota

When completing a course copy, sometimes the course you are copying from will fill the course's (the one you are copying into) space limitations. This will not allow you to make any additional posts, even if you delete a few items. Please contact with the course that you need more space for. 

FAQ: My student is saying they submitted a Blackboard test/assignment, but I don’t see anything in Grade Center?

In most cases, if you do not see anything in Grade Center, the student has yet to submit their test/assignment. Blackboard has several features in place to help you keep track of student submissions:

For Blackboard Tests:
The second a student begins a test in Blackboard, a blue “in progress” icon will appear in the Grade Center. When a student completes a test by hitting the “submit” button, the blue icon will update to their score or a yellow “needs grading” icon. If for some reason the student was unable to submit their test, you can still view how far they progressed by clicking “view attempt”, as well as additional details in the test access log by expanding the Test Information.

For Blackboard Assignments:
When a student submits an assignment, they receive a unique submission confirmation number for each attempt. As the instructor, you can view all student submission receipts by going to Full Grade Center > Reports > Submission Receipts.
You can also click to View Grade Details > Grade History for tests, assignments, blogs, wikis, etc. to see if any assessment attempts were cleared.

For more information and tutorials on Blackboard Grading, please visit eLearn Help and click on Grade Center.

Assignment submission confirmation

Assignment submission confirmation