Student Ombuds

The Student Ombuds strives to promote fairness and foster a positive campus environment by assisting students with conflict resolution and problem-solving related to their university working, learning, or living experiences.

Takeelia Garrett

Takeelia Garrett

Dear Lakers,

As the Student Ombuds, I’m here to listen to your concerns in a safe, impartial, and informal setting. During the 2016-2017 academic year, I worked directly with 117 students to identify options and strategies for resolution. Contact me at any time during a conflict for assistance sorting through a situation so that you can evaluate problems and make informed choices. College life can get complicated. I'm here to help.

Takeelia Garrett, Student Ombuds

Appointment/Meeting Request

Additional Information

Student Ombuds DOES:

  • Listen impartially and provide unbiased feedback
  • Provide a confidential place to discuss complaints/consider options
  • Refer students to appropriate campus services and resources
  • Assist with problem-solving to minimize the escalation of conflict
  • Assist students in conflict to develop mutually acceptable outcomes
  • Encourage and empower students and to find their own solutions to problems and concerns
  • Coach students on how to have difficult conversations (non-defensive conversations)
  • Explain university policies/procedures
  • Observe any trends and share them with university administration
  • Recommend changes to policies and procedures based on trends

Student Ombuds DOES NOT:

  • Advocate for individuals/take sides
  • Offer psychological counseling
  • Keep records identifying individuals who meet with the Student Ombuds
  • Serve as an office of notice for filing a Title IX Complaint
  • Provide legal advice
  • Share personally identifiable information without permission
  • Make decisions (or change any decisions made by others)
  • Keep confidential any imminent risk of serious harm or danger as required by law
  • Conduct formal investigations or write formal investigative reports
  • Change policies or academic and administrative decisions
  • Evaluative Relationships: 53 (supervisor/employee, faculty, student, etc.)
  • Peer Relationships: 18 (issues about respect, trust communication, etc.)
  • Career/Academic Progression/Development: 44 (application processes, job classification, resignation, etc.)
  • Safety/Health/Environment/Financial: 29 (working conditions, parking, housing, security, health, financial, etc.)
  • Values/Ethics/Standards: 2 (code of conduct, plagiarism, research misconduct, etc.)
  • Policy Violations: 5 (legal, regulatory, financial, compliance, criminal activity, fraud, harassment, discrimination, etc.)
  • Services/Administration: 2 (equality, timeliness of services, administrative decisions)
  • Organizational Issues: 13 (strategic and mission related, leadership, organizational climate, reorganization, etc.)

The Student Ombuds is available for tailored Ombuds roles/practices presentations to groups of students, faculty, and staff.

Group Presentations

Promotion Material



Page last modified August 3, 2017