FAQ List

Question Answer

Will this impact April commencement ceremonies?

Yes. Grand Valley's Spring 2020 Commencement has been postponed. Please watch for communications from GVSU regarding alternate celebrations of the achievements of the class of 2020.


Will my parking permit cost be refunded?

Parking permit fees will be prorated with refunds going to student accounts.


Will my housing and dining fees be refunded?

Housing credits for the remote learning period running from March 16 to the end of the winter semester will be sent to student accounts soon. Credits for the remainder of the semester are calculated based on the daily rate for a residents’ living assignment. Watch your email for detailed information about this process.

Meal plan credits for the remote learning period running from March 16 to the end of the winter semester will be sent to student accounts soon. Credits are calculated based on unused winter semester meals and unused winter semester and fall semester rollover dining dollars.  Watch your email for detailed information about this process.

Normal refund procedures apply (check or direct deposit) for prorated housing, dining, or parking credits that result in an overpayment to the university. In some cases, credits will pay towards or pay-off an outstanding balance due to the university.


Where are the cases of COVID-19?

Michigan currently has cases of COVID-19. Please monitor the Michigan link below for more details.

The CDC continues to indicate that the number of cases reported in the United States will increase, as testing capability is increased. GVSU is monitoring this information closely.

CDC site for cases in the US:  https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html

Michigan information from state health officials can be found at https://www.michigan.gov/coronavirus/


When will campus bus service be running?

GVSU bus routes will be running on a modified schedule until further notice.


When can I remove my belongings from my on-campus housing?

Due to Governor Whitmer's "stay at home" order, move out will be available until midnight March 23, and then be suspended through April 13. Belongings not removed can be left in an assigned room for the time being.


What is the risk?

The CDC considers this new virus a public health concern, but the immediate health risk to the general US public remains low at this time. 


  • Flu-like, ranging from mild to serious, and include
  • Fever
  • Cough
  • Difficulty breathing.


  • Person-to-person spread is occurring, although it’s unclear exactly how it is transmitted and how easily the virus spreads between people.

This is a rapidly evolving situation, and the risk assessment may change daily. The latest updates are available on the CDC's Coronavirus Disease 2019 (COVID-19) website


What is novel coronavirus (COVID-19)?

COVID-19 is a newly identified coronavirus that is causing an outbreak of pneumonia illness. It was first identified in December 2019 in the city of Wuhan, Hubei Province, China. Since then, the virus has been identified in multiple other countries, including cases in the U.S.  According to the Centers for Disease Control and Prevention (CDC), human coronaviruses are common throughout the world and usually cause mild to moderate illness in people. This new virus is a public health concern because It is newly identified and so much is still unknown about it.  Two other human coronaviruses, MERS-CoV and SARS-CoV, have caused severe illness.


What is Social Distancing?

Social distancing means:

  • Avoid public places where close contact with others might occur – this includes shopping centers, movie theaters, stadiums, workplaces, schools and classrooms
  • Avoid public transportation (e.g., bus, subway, taxi, ride share)
  • Maintain distance (approximately 6 feet or 2 meters) from others.

What cleaning efforts has the University implemented? 

Washing hands continues to be the most effective means to help combat the spread of viruses including the COVID-19. Facilities staff and contractors on campus have increased the focus of cleaning/disinfecting efforts on common touchpoints such as door handles, restroom fixtures, classroom desks, classroom tables and horizontal surfaces. All are receiving added attention.  Germicidal and virucidal disinfectants are also utilized in daily routines of the campus custodial staff in restrooms, locker rooms and common locations. Additionally, hand sanitizer products have been added in key locations at the University such as computer labs and the Library. 


Should I Stay Home from Work?

  • Staff: You are encouraged to work remotely if possible. If remote work is not possible based on your role, contact your supervisor.
  • Faculty:  Classes have been moved online for the duration of the semester. Please consult resources at gvsu.edu/provost for more information.

Visit the Human Resources FAQ page for more information. 


Recommendations for people with respirator symptoms

If you have symptoms of fever, cough, and/or difficulty breathing and in the last 14 days you

  • Traveled to Wuhan, China or
  • Visited an affected region or
  • Had close contact with someone who had traveled to an affected region and had respiratory symptoms.

You should

  • Seek medical care right away. Before you go to a doctor’s office or emergency department, call ahead and tell them about your recent travel and your symptoms.
    • GVSU students and faculty may call the GVSU Family Health Center (616-331-9830) or the Metro Health/University of Michigan Health GVSU Campus Health Center (616-252-6030)
  • Avoid contact with others.
  • Do not travel while sick. Please do not use public transportation or arrive unannounced at the health center.   Individuals should instead call ahead.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
  • Wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available


  • There is no vaccine to prevent this virus, and the CDC advises that the best way to prevent infection is to avoid being exposed.
  • Here are everyday actions to help prevent the spread of respiratory viruses
    • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Avoid close contact with people who are sick.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Clean and disinfect frequently touched objects and surfaces.

Should I wear a mask to protect myself?

  • The CDC does not recommend that people without symptoms wear a mask. You may be asked to wear a mask when visiting a health care facility and some individuals may choose to wear a mask.

Is there a vaccine?

Not at this time, although research that could lead to a vaccine is moving ahead quickly.


Is there a form I can use to monitor my own health?

Use THIS FORM to help monitor your own health.

This guidance is to help you closely monitor your health for up to 14 days if you may have been exposed to coronavirus. This does NOT mean that you will get sick with coronavirus.  It is very important for you to monitor your health so that you can be taken care of and treated quickly if you do get sick. Based on what is known from other coronavirus infections, 14 days is the longest time between when you were last exposed to coronavirus and when symptoms begin.


I have plans to travel internationally for GVSU. Can I still go?

The university has suspended all Grand Valley-sponsored international travel at least through March 29, and is strongly discouraging domestic travel for university business. 


I am worried about my health, or the health of a friend or family member. Who can I talk to about my feelings?

Reports of the impact of Covid-19 around the world can be troubling, especially for members of the community who are from or have friends and family in affected areas.  Support is available for faculty and staff through the Encompass office and at the University Counseling Center for students.


I am expecting a package or piece of mail, when and where will I receive it?

The Ravine Mail and Package Center is closed. For those living on Allendale campus, mail and packages are available for pick up from the Facilities Services Building- Central Receiving (North Entrance) location (1220 Service Building, 1 Campus Drive, Allendale, Mich.) from 9 a.m. – 12 p.m. Monday - Thursday. All other mail and package questions should be directed to the housing department at 616-331-2120. 


How can I get internet access for online courses at my permanent residence?

Many internet providers offer low-cost high-speed access, Please contact your local internet provider. If your provider is Comcast/Xfinity, customers who are eligible for their "Internet Essentials" service can get two months free. Details are available at https://internetessentials.com/


Page last modified March 11, 2020