Payment FAQ

Why am I assessed a $15 convenience fee when paying by debit/credit card?
A company named CORE Business Technologies handles our student accounts credit/debit card transactions. They assess a non-refundable $15 fee on each transaction regardless of the payment amount. While credit cards offer a convenient method for students/parents to pay on their student account, the cost to the University has increased to more than $500,000 per year in merchant fees. The reduction in state funding combined with our efforts to maintain tuition increases to acceptable levels, has led us to this decision. Those students/parents that want the convenience of paying their student account with a credit/debit card will share in the costs of providing the service. This will benefit the university and all of its students by allowing us to keep the tuition increase as low as possible.

When I try to make a payment, a blank screen shows and I cannot enter the payment information.
Are you using a computer through an employer? Many companies have firewalls, etc. This will prevent you from being able to access the site or utilize some of the functions.

Are you using a Mac computer? Please contact the Computing and Technology Support Help Desk at 616-331-2101 for assistance.

What is the mailing address for the Student Accounts Office?
Student Accounts Office
167 LMH
Grand Valley State University
1 Campus Dr.
Allendale, MI 49401