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Strategic Plan for Student Services

Mission

The Division of Student Services fosters lifelong learning through programs and services that engage all students in the University community, support their academic, personal and professional goals, and positively impact student success.

Vision

The Division of Student Services strives to be a leader in the field of Student Affairs, providing exemplary programs and services that enhance student success and advance an unparalleled educational experience that creates engaged and independent students who are prepared to be active, principled contributors and leaders within their professions and communities.

Value Statement

Core Values

  1. Learning
    We value lifelong learning by providing engaging real world opportunities that enhance the classroom experience by teaching our students valuable life skills, which prepare them for success after college.
  2. Community
    We value community and we continually work to strengthen our ties to the University, the local community, and beyond through active citizenship, traditions, teamwork, and collaborations.
  3. Academic Success
    We value academic success as demonstrated by our inclusive approach to student development through our comprehensive support programs and services, our partnership with Academic Affairs and the Academic Colleges and our respect for the core academic mission of the University.
  4. Diversity
    We value and appreciate diversity by promoting education, respect, and civility through our partnership with the Division of Inclusion and Equity and our inclusive and accessible programming and services for all students.
  5. Personal Development
    We value personal development by providing programs, resources, and mentoring designed to promote students’ growth and talent development in their journey to become their best selves.
  6. Professionalism
    We value professionalism, respect, and interpersonal excellence by providing high quality services and programs which enhance the student experience, respond to the changing demands of the University environment, and prepare our students to have professional interactions during and after their time at Grand Valley State University.
  7. Free Expression
    We value and support an individual’s right to free expression of thoughts including the right to hold and voice opinions, consider the perspectives of others, and seek, receive, and impart information and ideas.
  8. Mental & Physical Wellness
    We value the mental and physical wellness of our campus community by providing holistic programs, activities, and services that help support healthy lifestyles and promote student success.

Strategic Priorities, outcomes, and key objectives

Strategic Priority Area 1: Actively engage learners at all levels.

Outcome A: Grand Valley's learning environment is personal, challenging, and transformational, supporting excellent academic programs and co-curricular opportunities.

Objective 1.A.1

The Division of Student Services will improve student success by increasing FTIAC retention to 86%.

Baseline

83.8% (Fall 2015)

Progress

2017 Status
Minimal Progress
The Division of Student Services initiated a retention audit in order to examine current practices that attribute to student success within the division. The retention audit will serve as the foundation for the remaining strategy action items. Additionally, the Dean of Students Office and Student Academic Success Center launched a pilot staff to student Success Mentor program for first-year and transfer students who fall below a 2.0 cumulative grade point average. These students have been assigned to a Success Mentor from the Division of Student Services or Division of Inclusion and Equity who have started meeting one-on-one with assigned students and provide intrusive guidance and support, partnering with academic advisors and faculty. This expanded academic support program is intended to provide a broader framework for working with students who are on Jeopardy of Dismissal or Academic Probation, so that they are positioned to be successful, persist, and ultimately graduate from GVSU. The Division of Student Services is partnering with the Division of Enrollment Development (Registrar’s Office and Office of Institutional Analysis) for data analysis.

Objective 1.A.2

The Division of Student Services will ensure optimal involvement and leadership opportunities as avenues for student success by maintaining a NSSE score of at least 53.1% (First-Year Students).

Baseline

48.4, 5 (GVSU 2016)

Progress

2017 Status
Minimal Progress
The Division of Student Services will be hosting the inaugural Laker session of the Institute by LeaderShape (May 4-9 2017). The LeaderShape Institute is six days of dialogue and self-discovery in a supportive learning community. The LeaderShape Institute challenges participants to lead with integrity while working towards a vision grounded in their deepest values. Participants explore not only what they want to do, but who they want to be. Dynamic, challenging, and exciting, the week is intended to produce a breakthrough in the leadership capacity of participants—benefiting them individually, as well as their respective communities and the organizations they will go on to lead and serve in the future.

Objective 1.A.3

The Division of Student Services will enhance student success by expanding health/wellness opportunities across the Division by maintaining NSSE scores of at least 38.40 (First-Year Students) and 33.81 (Seniors).

Baseline

37.49, 33.01 (GVSU 2016)

Progress

2017 Status
Minimal Progress
The Division of Student Services has created a new Health and Wellness Committee with the goal of enhancing student success by expanding health/wellness opportunities across Student Services.

Outcome B: Grand Valley is diverse and inclusive.

Objective 1.B.1

The Division of Student Services will develop in student leaders the capacity to co-create inclusive environments that lead to student success by maintaining NSSE scores of at least 40.42 (First-Year Students) and 39.13 (Seniors).

Baseline

39.81, 38.31 (GVSU 2016)

Progress

2017 Status
Minimal Progress
The Division of Student Services has created a divisional Social Justice Education Committee.

Objective 1.B.2

The Division of Student Services will enhance student success through a focus on inclusion and with respect to support for underrepresented students by maintaining NSSE scores of at least 18.7 (First-Year Students) and 24.56 (Seniors).

Baseline

18.62, 24.10 (GVSU 2016)

Progress

2017 Status
Minimal Progress
The Division of Student Services (Student Academic Success Center and Housing and Residence Life) has identified a new residential living-learning community cohort. Black Male Scholars will launch Fall 2017.

Outcome E: Grand Valley strategically allocates its fiscal, human, and other institutional resources.

Objective 1.E.1

The Division of Student Services will use department/unit resources to enhance student success.

Baseline

Connect division units into comprehensive division strategy.

Progress

2017 Status
Minimal Progress
The Division of Student Services has created a Resource, Planning, Budget Team. This divisional group will use department/unit resources to enhance student success.

Strategic Priority Area 2: Further develop exceptional personnel.

Outcome A: Grand Valley's learning environment is personal, challenging, and transformational, supporting excellent academic programs and co-curricular opportunities.

Objective 2.A.1

The Division of Student Services will develop and enhance student staff members cultural competency, in order to create inclusive environments that lead to student success by maintaining NSSE scores of at least 2.65 (First-Year Students) and 2.72 (Seniors).

Baseline

2.61, 2.70 (GVSU 2016)

Progress

2017 Status
Minimal Progress
The Division of Student Services allocated more resources to the LSS 180 (Laker Strategies for Success) course instructors(CSAL graduate students). This program supports first-year students on Academic Probation and Jeopardy of Dismissal and exposes CSAL graduate students to methods of retention and student success.

Outcome B: Grand Valley is diverse and inclusive.

Objective 2.B.1

The Division of Student Services will develop staff members with the competency to create inclusive environments that lead to student success.

Baseline

100% of Division staff members will attend

Progress

2017 Status
Minimal Progress
A Shared Professional Development Series has been created and implemented with colleagues from the Division of Inclusion and Equity, the Division of Enrollment Development, the Pew Faculty Teaching and Learning Center and Academic Advising for a series of conversations focusing attention on student success with the goal of bringing together faculty and staff from across the University to share broader perspectives and gain greater knowledge to better serve students.

Outcome C: Grand Valley has mutually beneficial relationships, partnerships, collaborations, and connections with local, state, national, and world communities.

Objective 2.C.1

The Division of Student Services will implement current national professional competencies/standards for student success.

Baseline

Complete External Reviews

Progress

2017 Status
Minimal Progress
The Division of Student Services has developed a timeline for a unit program review process (5 year cycle). This process will be four-fold, including a best practices benchmarking exercise, a unit self-study, a visit by an external reviewer and a final report submitted by the external reviewer to the Dean for consideration in working with staff to make necessary improvements at the department level.

Strategic Priority Area 3: Ensure the alignment of institutional structures and functions.

Outcome A: Grand Valley's learning environment is personal, challenging, and transformational, supporting excellent academic programs and co-curricular opportunities.

Objective 3.A.1

The Division of Student Services will implement current national crisis management and student expectation protocols for student success by maintaining NSSE scores of at least 2.65 (First-Year Students) and 2.76 (Seniors).

Baseline

2.61, 2.75 (GVSU 2016)

Progress

2017 Status
Minimal Progress
The Division of Student Services has started reviewing student affairs student expectations, crisis management, and intervention protocols.

Objective 3.A.2

The Division of Student Services will increase the number of students served by matching space use with institutional values by maintaining NSSE scores of at least 44 (First-Year Students) and 44.25 (Seniors).

Baseline

42.93, 43.54 (GVSU 2016)

Progress

2017 Status
Minimal Progress
The Division of Student Services has created a Resource, Planning, Budget Team. This divisional group will use department/unit resources to enhance student success.

Outcome B: Grand Valley is diverse and inclusive.

Objective 3.B.1

The Division of Student Services will promote inclusion as an avenue to student success by maintaining NSSE scores of at least 40.42 (First-Year Students) and 39.13 (Seniors).

Baseline

39.81, 38.31 (GVSU 2016)

Progress

2017 Status
Minimal Progress
The Division of Student Services has started an internal divisional audit to identify possible barriers to student persistence.

Outcome E: Grand Valley strategically allocates its fiscal, human, and other institutional resources.

Objective 3.E.1

The Division of Student Services will collaborate with campus partners to gain support for resources that enhance student success by maintaining NSSE scores of at least 2.6 (First-Year Students) and 2.87 (Seniors).

Baseline

2.52, 2.84 (GVSU 2016)

Progress

2017 Status
Minimal Progress
The Division of Student Services has started to review programmatic efforts aligned with Student Success with University Development.

Strategic Priority Area 4: Enhance the institution's image and reputation.

Outcome A: Grand Valley's learning environment is personal, challenging, and transformational, supporting excellent academic programs and co-curricular opportunities.

Objective 4.A.1

The Division of Student Services will be recognized for providing living-learning environments that contribute to GVSU student success by maintaining NSSE scores of at least 2.63 (First-Year Students) and 2.72 (Seniors).

Baseline

2.50, 2.63 (GVSU 2016)

Progress

2017 Status
Minimal Progress
The Division of Student Services (Dean of Students Office and Office of Student Life- Community Service Learning Center) is engaged with the Office for Community Engagement programs and campus-wide Civic Action Plan.

Outcome C: Grand Valley has mutually beneficial relationships, partnerships, collaborations, and connections with local, state, national, and world communities.

Objective 4.C.1

The Division of Student Services will be recognized for initiatives that contribute to GVSU student success by maintaining NSSE scores of at least 2.52 (First-Year Students) and 2.99 (Seniors).

Baseline

2.49, 2.92 (GVSU 2016)

Progress

2017 Status
Minimal Progress
The Division of Student Services will perform a self-study (Summer 2017) of the Student Services Staff Exchange to Dresden, Germany where staff have the opportunity to expand knowledge about higher education through Studentenwerk (a government agency that provides housing, student services, and financial aid to the University of Dresden and other institutions throughout Germany), and learn about the German culture and enhance intercultural competence, and host the delegation from Studentenwerk at GVSU.

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