Guiding principles, best practices, standard operating procedures...buzzwords or ideals that guide us? At Grand Valley State University, we like to think of the following as concepts that guide our practices.
- Seven Characteristics of Engagement, from Returning to Our Roots by the Kellogg Commission and adopted by University Continuing Education Association (UCEA) as Best Practices for Outreach and Engagement
- Higher Learning Commission of the North Central Association of Colleges & Schools
- Responsiveness: Are we listening to the communities, regions, and states we serve?
- Respect for Partners: Do our institutions genuinely respect the skills and capacities for our partners in collaborative projects?
- Academic Neutrality: Does outreach maintain the university in the role of neutral facilitator and source of information when public policy issues, particularly contentious ones, are at stake?
- Accessibility: Is our expertise equally accessible to all and the constituencies of concern within our states and communities, including minority constituents?
- Integration: Do our institutions have ways to integrate their service mission with their responsibilities for developing intellectual capital and trained intelligence?
- Coordination: Are faculty, staff, and students skilled in translating expert knowledge into something the public can appreciate?
- Resource Partnerships: Are our institution's engagement efforts associated with strong and healthy relationships with partners in government, business, and the non-profit world?
- *In addition to the characteristics listed above, at GVSU Continuing Education, we believe the concept of SUSTAINABILITY should also guide us.
- Sustainability: Are our engagement efforts sustainable? As the Brundtland Commission suggests, do we "meet the needs of the present without compromising the ability of future generations to meet their own needs"?
- The organization learns from the constituencies it serves and analyses its capacity to serve their needs and expectations.
- The organization has the capacity and the commitment to engage with its identified constituencies and communities.
- The organization demonstrates its responsiveness to those constituencies that depend on it for service.
- Internal and external constituencies value the services that the organization provides.
Page last modified March 13, 2008