Department main numbers and widely published phone numbers are "must-answer lines" and will not be assigned voicemail. These numbers are always to be answered by a person.
A department main number is never forwarded to a voicemail box.
All greetings are to be personalized and changed when users intend to be out of the office for more than one day, especially if they do not intend to check voicemail.
Users are to provide the caller with an alternative persons name and telephone number to contact if they are going to be gone for any length of time.
Voicemail users are to respond to messages within one business day unless they are on vacation.
Unit heads should monitor voicemail greetings when the initial installation is made and on a regular basis thereafter.