How to Use TouchTone Pad vs. Voicemail Commands

Siemens/Rolm Phones

To select the telephones Touch Tone Pad instead of Voice Commands:

  1. Dial 18888 or press the PHML button
  2. Enter your PIN & press #
  3. Dial 0 & Dial 0 again
  4. Note: Each time you call into your VM box Exchange defaults back to Voice commands

Cisco Phones

To select the telephones Touch Tone Pad instead of Voice Commands:

  1. Dial 19999 or press the Messages button, it’s the button with a picture of an envelope on it
  2. Enter your PIN & press #
  3. Dial 0 & Dial 0 again
  4. Note: Each time you call into your VM box Exchange defaults back to Voice commands

FlowChart of TouchTone VoiceMail

Page last modified September 12, 2013