To reach the campus operators dial "0" from on-campus or 616 331-5000 from off-campus.

For customer service dial 616 331-2035 or email telco@gvsu.edu.

General Information

GVSU Main Telephone Number: 616 331-5000

GVSU Allendale Campus Switchboard Operator: Dial 0

Outside Line: Dial 9

Campus Prefix: 331

Internal Calls:
Dial last 5 digits when calling campus offices, fax machines, student living centers or apartments.

Outside Calls:
Local: to reach a non-university number within the (616) area code dial 9 then the seven-digit number. (it is not necessary to dial 616 or 1- 616).

Long Distance: dial 9+1+area code then the seven-digit number.

Directory Assistance:
9+1+area code+555-1212 - This is a chargeable call.

Directory Assistance International:
Charge to a major credit card or AT&T calling card.

Voice mail: Outlook Exchange Unified Messaging:
Direct Access Siemens Users: From off Campus 331-8888 - From on Campus 18888
Direct Access CISCO Users: From off Campus 331-9999 - From on Campus 19999

Forwarding Siemens/Rolmphone Users From on Campus only: 18888
Forwarding CISCO Users From on Campus only: 19999

Installation requires a telephone work order and management approval for AP/faculty. Vice President approval is required for all others. Submit a work order through the telecommunications website.

Moves, Adds, & Changes:
Alterations to a phone setup are accomplished via submitting a work order through GVSU Telecommunications Web site at: http://www.gvsu.edu/it/telco/?action=home.workorder

Repair:
If your phone does not work properly, submit a trouble ticket through the telecommunications website at http://www.gvsu.edu/it/telco/?action=home.repair or dial the Campus Operator (0).

Long Distance Dialing:
Some campus phones do not permit long distance dialing. Those phones emit an error (or warble) tone when long distance calls are attempted.

Direct Dial: Dial 9+1+area code+number.

Operator Assistance: Dial 9+0+area code+number. An operator may intercept the call, respond as follows: "I would like to place a calling card call. My credit card number is"

Toll Free Calling:
To call a toll free number - dial 9+1+8xx+number.
To reach information for toll free numbers - dial 9+1+8xx-555-1212.

International Calling:
To place overseas calls - dial 9+0+11+country code + city code + local number.

United States country code is 1

For International Country and City codes go to International web directory: http://www.infobel.com

Cellular International Calling Information
Check with your local cell provider for international call coverage (Must have an international cellular phone). Contact telco@gvsu.edu if you are inquiring about a GV

United States country code is 1.

For International Country and City codes go to: www.countrycallingcodes.com

Pin Use:
Dial 9 then number you are trying to reach, hear short beeps followed by dial tone, enter pin number call should go through as usual. If you have problems submit a repair/trouble ticket via the website at http://www.gvsu.edu/it/telco/?action=home.repair

Conference Calling:
1. Use GVSU conference feature - see http://www.gvsu.edu/it/web-phone-video-conference-services-182.htm

2. If conferencing more than three outside people setup conference call in advance with the following carrier: InterCall: 800-891-9896. See http://www.gvsu.edu/it/phone-conferencing-183.htm for more information.

  Last Modified Date: September 10, 2013
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