To reach the campus operators dial "0" from on-campus or 616 331-5000 from off-campus.

For customer service dial 616 331-2035 or email telco@gvsu.edu.

Access Voicemail, Forward and Transfer Instructions

 

Your MS Outlook Exchange Voice Mail Box is identified with Your Extension Number.  The initial PIN is sent to your email inbox when Exchange builds your VM box.  If you do not have the email, you can reset your PIN.

For use with SIEMENS ROLM Phones (beige in color)

How to access voicemail

a) On Campus - dial access number: 18888
b) Off Campus - remote access number: 331-8888
c) Forward and transfer access number: 18888

How to Forward Your Siemens Rolmphone Directly to Outlook Exchange VM:
a) Get dial tone
b) Press #91 or your forward button
c) Dial 18888 hang up

How To Cancel Forwarding:
a) Get dial tone, Press ##91
or press your forward button (without dial tone)

How To Transfer calls to a Rolmphone/Exchange VM Box from a Siemens  Rolmphone:
a) Submit a telephone work order to have Telecom program a repdial button on the phone.
b) Press the repdial button and when prompted enter the extension number follow by the # key
c) Hang up immediately

For use with  CISCO Phones (black in color)

How to access voicemail

a) On Campus - dial access number: 19999
b) Off Campus - remote access number: 331-9999
c) Forward and transfer access number: 19999

How to Forward Your Cisco Phone Directly to Outlook Exchange VM:
a) Press the soft menu key CFwdALL key or the Forward All key
b) Press the messages button or the button with a picture of an envelope on it

How To Cancel Forwarding:
a) Press the soft menu key CFwdALL key or the Forward Off key
b) Press the messages button or the button with a picture of an envelope on it

How To Transfer Calls directly to a Cisco/Exchange VM Box from a Cisco phone
a) Press soft key transfer or the button with a picture of a person and an arrow pointing to its head
b) Dial #
c) Dial the mail box extension number and hang up immediately

  Last Modified Date: June 1, 2012
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