To reach the campus operators dial "0" from on-campus or 616 331-5000 from off-campus.

For customer service dial 616 331-2035 or email

Cisco User Reference Guide


  • These are the keys located directly below the LCD screen.
  • These keys will change states depending on the status of your phone line (idle, off-hook, connected, etc.)
  • Watch these soft-keys for options as you utilize different features on your phone.

To Place, Answer and End Calls:

  • Pick up or hang up the handset.
  • Activate the headset or speaker phone.
  • Use soft-keys: Redial, New Call, Dial, Answer or End Call, when it is appropriate.

Using Call Hold:

  • While on a call, press the Hold soft-key.
  • To return to the call, press the Resume soft-key.

Switch from a connected call to answer an incoming “ringing” call (Call Waiting):

  • Press the Answer soft-key.
    Doing so answers the new call while automatically placing the first call on hold.
    To switch between calls on one line, use the scroll key to select the desired call and press the Resume Soft-key.

Transferring Calls:

  • Press the Transfer soft-key. Your phone will automatically put your original call on hold and open a new line.
  • Dial the extension, or dial 9 and the outside number to which you want to transfer your caller.
  • If you want, announce the caller when the party answers, then hang up.
  • To Re-connect to the caller press the line key and then use the Resume soft-key to get the caller back.
  • You can’t use Transfer to redirect a call on hold Press Resume to remove the call from hold before transferring.
  • Blind: Press Transfer, dial number and hang up.
  • Announce: Press Transfer, dial number, wait on the line, announce call, and hang up.
  • Direct to voicemail: Press Transfer followed by # (Pound) key, dial VM extension, and hang up.

Forwarding Calls:

  • Press the CfwdAll soft-key. You will hear two beeps.
  • Dial the number to which you would like to forward the calls.
  • To cancel, press the CfwdAll soft-key once.

Forwarding Calls to Voice Mail:

  • Press the CfwdAll soft-key. You will hear two beeps.
  • Press the Messages button.
  • To cancel, press the CfwdAll soft-key once.

Conference Calls

  • During a call press the More soft-key, followed by the Confrn soft-key. Your phone will automatically put your original call on hold and open a new line.
  • Dial the extension or phone number that you would like to add to the conference.
  • When you have your new caller on the line, press the Confrn soft-key again.
  • Repeat to add additional callers.

Call Park

  • During a call press the More soft-key, followed by the Park soft-key.
  • Your phone will automatically select a park number. Note the call park number displayed on your phone screen.
  • To retrieve that call, dial the park number on any Cisco phone to connect with the parked caller.
  • You have a limited amount of time to retrieve a parked call before it reverts back to the extension from which it was parked.

Features Menu/ User Options:

  • Press the Settings button and select “User Preferences”
  • Ring type
  • Play, Select, and Save your ring-type.
  • Contrast
  • Use the Up and Down soft-key options to change the contrast on your screen.
  • Press the Directories button
  • Missed Calls
  • Received Calls
  • Placed Calls
  • Corporate Directory
  • Search for extensions or people by first name, last name, or extension.

Voice Mail Functions
First Time Enrollment:

  • Press the Messages button on your phone.
  • Enter your PIN number ___________
  • Follow the prompts, you will:
  • Record your name
  • Record a personal greeting

Check Messages from your phone:

  • Press the Messages button.
  • Enter your PIN number

Check Messages remotely:

  • Dial your VM box number
  • Press * when you hear your greeting
  • Enter your PIN number followed by #
  • Dial remote access number to Exchange 616-331-9999
  • Enter your extension VM box extension number followed by #
  • Enter your Pin number followed by #
  Last Modified Date: September 12, 2013
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